Primasol Hane Family Resort Hotel

Absolutely fantastic hotel. Impeccably clean throughout. Staff are very friendly & helpful. Food was excellent & so much choice. Plenty to do around the hotel with 4 pools plus 1 indoor pool. Also a pool with slides. Foam party & inflatable assault course too throughout the week. Good choice of bars & always food/snacks available throughout the day. Evening entertainment was good with mini disco then a show afterwards etc. Beach is 5 minutes walk away & the all inclusive is still available whilst there. Would definitely recommend

The pillows was the fluffiest I have ever slept on. Staff was full of help and willing to go out of their way for the guests. Lots of food choices catering to all tastes. Willing to return in future years to come. Very near the beach only a 2 minute walk. The facilities was top notch could not beat any of them.

I was very satisfied, the size of the hotel is very large, although it is crowded inside, there is no density. Having 4-5 open bars pleased me quite a lot. Activities were very appropriate and continuous, and it was nice for us that the hotel was crowded compared to the surrounding hotels because other hotels were very empty.

We have just arrived at this hotel, 2::15am, and we are absolutely appalled at the reception. The receptionist Fatima did not welcome us, asked my husband to fill in check in forms with passport details ( a job she should be doing herself as the receptionist and the first face for this hotel). We were taken to our room, to our horror only space for 3 people to sleep, one double bed and one single bed. We are a family of 4, 2 adults and 2 children 8yrs and 11yrs (who are expected to share a single bed for 2 weeks) We are booked in a “standard double room” for 4 people, so any standard room we expect simple and standard but a minimum of being able to sleep 4. To our disgust the lady at reception was rude, no customer service, no apology, no solution just “its all we have and thats all you will get, thats what you booked” We are here for 14nights and i dread my first day in the morning. No English speaking manager, the receptionist could hardly speak English herself, but said “i can speak German” and when I continued to complain all she did was call the “Night Manager” who spoke loudly and walked off. My children were tired and distressed and I dread whats to come. AVOID THIS HOTEL if you are a family with children and expect to have enough room to sleep 2 kids and 2 adults in one room. Pictures included are of a fold bed placed in a already small room, where it is not safe to move around without trapping your foot unless you want to climb over the bed. This is not 1 star service let alone 4 star. Shame on this hotel for advertising sleeps 4 and provides room for 3 only.