Hampton Inn & Suites Manchester

This Hampton Inn is extremely overpriced for what they offer! This is a very basic minimal old Hampton! They did not welcome my wife and I as Diamond members. They did not send us text when we got to our room asking if everything was OK, and if there was anything we needed. They only have TWO ONE HALF luggage carts, which have no hooks to hang bags and sacks on! The pool is outside! The furniture is old and dated. They have a very small breakfast area. Their breakfast was the most minimal offerings they could put out. The raison bread was stale. Most of the time there was no- one at the desk. In addition to being $40 higher than the Hampton inn 35 miles to the North and the Hampton in to the South on I-24. they have an 18% TAX! When my wife and I pass through this area again in the future, we will NOT be staying at this Hampton Inn.

I have been a Hilton Honors member for 20+ years and a Diamond member for the last eight. So needless to say, I am loyal to Hilton. But after my experience at the Manchester, TN Hampton, that may have to change. For this trip, my daughter had a travel credit with Delta Stays, so we used that to book a night at the Manchester Hampton. After a long day of travelling, we arrived very late in the evening to check in and were told by the desk manager that there was a problem with Delta Stays, so we would need to call them and cancel our stay (which was prepaid) and book directly with him (at a high price). No other offer to assist or at least let us get checked in while they worked it out with Delta Stays. Basically made it clear that it was not his problem. So we did call Delta Stays and they said everything looked good on their end including a successful authorization from the hotel. They offered to call the hotel to work it out, but apparently the desk manager didn't feel like picking up, so the call kept going to voicemail. Luckily for us, Delta Stays quickly called around and found us another hotel close by and moved our reservation over there, including paying the difference in price. So a big thumbs up to Delta stays for being so awesome. And also an even bigger thumbs up to Alex at the LX Hotel where we ended up staying for being so wonderful. For the owner of the Hampton, this desk manager really should not be the face of your hotel. For Hilton, I thought Diamond membership meant something, but apparently not. It may be time to rethink my loyalty to you.

Worst Hampton Inn I’ve stayed in - and most overpriced. Despite the hotel’s description on TripAdvisor as “brand new” - it is NOT new. It suffers from deferred maintenance and worn, tired decor. While the front desk staff was pleasant, it took at least 15 minutes to get checked in - either she was new or the computer was. When we got to our room, the toilet was running - instead of just giving us another room, we waited over half an hour for someone to fix it so we could use it. The shower basin was disgusting - cracks and scuffs had literally been covered over with what looked like white paint. At breakfast, the timer on the waffle maker was broken. More deferred maintenance-or unwillingness to invest in needed updates/equipment. If you’re thinking of stopping here for the night, do yourself a favor and keep driving - and this advice is coming from a loyal Hilton Honors member. This property gives Hampton Inns a bad name. If this isn’t enough to keep you from staying here, I’ll add that I had no AT&T cellular service and that your choice of restaurants is equally abysmal.

We had a recent stay booked at the Hampton Inn in Manchester, TN. I'm a diamond member, and had booked the room on points. We had unexpected vehicle issues on our way to the hotel, and had to be towed to the nearest town, and were not able to make it to Manchester that night, and had to stay in a different town. I left a message for the manager when I knew that we weren't going to make it, and as of nearly 2 weeks later, I have still not received a call back. Not only that, but they billed my credit card for over $250.00 for the room that I had booked for free on points, and are refusing to offer any sort of refund. Great way to treat one of their "Diamond" members. I've contacted Hilton customer service twice now, and have also reached out to the hotel directly to try to resolve it before leaving the review. Now three weeks later, still no contact from the hotel, and they've done nothing to remedy the situation, neither has Hilton customer service. I'd steer clear of this property.

Along with other friends, we decided to head to Manchester/Tullahoma area for a weekend getaway. The hotel had ample parking and all of the staff I encountered was very friendly. Anne, our housekeeper, was extremely nice when we asked for our bed linens to be changed. She was friendly and very personable. I would stay at this property again.

The front desk staff was not very welcoming, challenged a service that was on the website, Charge a very expensive pet fee, more than any other Hampton Inn &suites that we have stayed at, yet this location was in a small town.