Pierre & Vacances Residence Cannes Mandelieu

Last year, I booked two rooms with Pierre & Vacances and had to pay a €400 deposit (€200 per room). Due to a payment issue at check-in, I was promised that the deposit would be refunded - but a year later, I am still waiting. Despite sending over 40+ emails, countless calls, and repeated follow-ups, they have simply ignored everything. I am not the only one: multiple other guests I spoke to are facing the exact same issue. It seems like their strategy is just to ignore all refund requests and hope that your travel insurance will cover the loss instead. In November, after months of silence, a colleague named Romain finally contacted me, confirming that the €400 would be refunded that week. However, even after that clear promise, I have still received nothing, and again, no replies to my follow-ups since. The problem is not just the missing money, it’s the complete lack of communication and responsibility. If something goes wrong, you are on your own. Don’t book your vacation here unless you’re willing to risk losing your deposit. Awful company and absolutely horrible communication.

Cannot rate this highly enough, just back from my 2nd time to visit this year. The staff are amazing, so friendly & helpful, makes for an incredible holiday & stay. Spotlessly clean, family friendly & for couples young & old, so relaxing. You can sit out on your own private terrace at the bungalows or head to the pool & lounge area, play table tennis, petanque ( boules) or just sunbathe watching the boats go by. Check out Divan's onsite restaurant, have a fresh morning coffee, lunch or evening meal with an aperitif, great quality & price, try the ribs :)

Great location close to Cannes with a brilliant pool which was spotlessly clean with plenty of sunbeds and surprisingly not too cold even in October. Toilets and showers were clean and staff on site really friendly. Unfortunately we had to be evacuated on our last night due to incoming storm but the staff dealt with it very well and refunded us the night's charge. Great location and we will definitely use again.