Manila Hotels with Pools

As always staying here is very nice and comfortable but be warned they have airport style security and scanners at the entrance which is super annoying they demand to open and see all your bags inside and belongings even if you're staying here for multiple days they'll do it every time you enter the hotel Bonus you're very close to two big malls

The room appeared clean, but upon entering, I was hit with a bad smell. On the other hand, the location was extremely convenient, close to all the areas I wanted to visit. However, our experience was marred by poor service. Upon arrival, no one assisted us with our luggage. The reception staff on duty was unaccommodating and intimidating. I believe that working in the hospitality industry requires a high level of customer service, even on difficult days. If someone is unhappy in their role, it's better for them to leave rather than jeopardize the company's reputation with rude behavior. Unfortunately, this lack of service continued throughout our stay. No one helped us with our luggage when we departed, unlike other hotels I've recently visited, where staff were eager to assist. I also noticed that most staff members didn't smile, and it seemed that they provided preferential treatment to foreign guests. In terms of amenities, the hotel needs to improve its swimming pool. We were surprised by how small it was, contradicting the hotel's description of having both a swimming pool and a children's pool. In reality, there was only one tiny pool. So, some of my relatives didn't even bother swimming due to the crowds and limited space. In terms of food, my family stayed there for two days, and I noticed that the breakfast options lacked vegetables. It's essential to include vegetables as a choice. This hotel’s restaurant don’t cater to vegetarians.

Our stay at The Manila Hotel was exceptional. The hotel’s historic charm and well-maintained interiors create a unique and welcoming atmosphere. The staff were attentive and courteous, always ready to assist with a smile. The room was comfortable and clean, with everything we needed for a relaxing stay. The view of Manila Bay added a special touch. Dining at Café Ilang-Ilang was a highlight, with a variety of well-prepared dishes that catered to different tastes. The location is also ideal, close to cultural and historical sites, making it convenient for exploring the city. Overall, the Manila Hotel offers a wonderful mix of comfort, history, and excellent service. Highly recommended for a stay in Manila.

The room was clean, and its location was ideal, being close to all the areas I wanted to visit. I'd like to rate their service as more than excellent. The staff were incredibly accommodating, from the entrance guards who genuinely helped us with our luggage to the team that assisted us in booking a Grab car. The guards even kindly told us to wait inside, shielding us from the heat, and offered to call us when the car arrived, asking only for the plate number. What struck me most was the warm hospitality displayed by all staff members, who consistently greeted us with happy faces. Their simple smiles made my stay truly special and peaceful. ❤️ One suggestion I have for improvement is to provide an iron in each room or make it easily accessible for guests. This would be a convenient addition, especially for travelers who need to iron their clothes. Overall, I thoroughly enjoyed my time at this hotel and appreciate the exceptional service provided by the staff.

I love the service and friendliness from the various staffs in Diamond Hotel, concierge, lift lobby staffs, gym staffs, restuarants staffs, doormen. I love the cleanliness of the room, from the bed to the desk to the toilet as well as the closet. I love the gym as well, the equipment was pretty adequate, there's tv for extra entertainment and also water dispenser to quench my thirst during workout. I will definitely come and stay in Diamond Hotel again in the future.

Check-in was a breeze, all the staff was very helpful. Bed and linens were all very comfortable but I noticed my pillows had a smell so after my first night I had them changed and they gladly obliged. I just wished they provided smaller towels too, they only give two bath towels and that’s it. Would be great to have more mirrors in the room as well. They charge water by the bottle when this usually comes for free in other hotels. I had to do my groceries to avoid paying around USD 1 per water bottle. Wish they gave water for free. Breakfast options are decent, but I wish they provided more Filipino breakfast staples. Gym was great, pool was clean and well maintained. Will definitely want to stay here again if needed.

The place is ok but the neighbourhood is not really safe as you can see. The cleanliness is not consistent as the housekeeper needs to be reminded. The amenities are not reliable coz as we all know they have a spa, manicure/pedicure as per in their amenities but in real there's nothing as we plan to set there and have it but as they say nothing. The service crew are very courteous and accommodating.

I recently stayed at a hotel and was thoroughly impressed with the level of service and cleanliness provided. The staff were incredibly friendly and attentive, always going above and beyond to ensure that my stay was comfortable and enjoyable. The room was spotless and well-maintained, with fresh linens and towels provided daily. I was also impressed with the attention to detail in terms of cleanliness throughout the hotel, from the lobby to the dining area. Overall, I would highly recommend this hotel to anyone looking for a comfortable and clean stay with exceptional service.

On a side street in Malate means it looks shady to most westerners. Only issue i had was with the beggars in the area. The rooms were clean, but ants are everywhere especially if leave out donuts like i did🤷🏻♂️ We only used the pool once, but no complaints there. It was nice and overall, a good experience. 👍

1. Service: While the staff were diligent, I noticed that fulfilling requests often took longer than expected and sometimes required multiple staff members to complete a single task. This inconsistency, while not overly disruptive, did affect the smoothness of my stay. 2. Birthday Celebration: I requested a birthday celebration, but the offerings were limited to a balloon and a towel shaped like a cake, which didn’t meet my expectations. In my experience, other 5-star hotels usually provide a complimentary cake without needing to ask, especially my actual birthday is during my one week stay. I only received a cake after making a direct request. 3. Amenities: I was disappointed that the room did not include a coffee machine for coffee capsules. This is a standard amenity in many 5-star hotels. 4. Highlight Service: One positive note was that the hotel accommodated my request to reheat squid ink rice from an outside restaurant (see pic for reference)