Lauren G
April 18, 2025
I’ll start with the best part - the wildlife was unreal. Seeing sloths outside our room daily made this vacation well worth it. Communication with our concierge was excellent prior to our stay, but that unfortunately wasn’t the case when we arrived, and we felt like we were a burden to him. On the last day he said our shuttle to SJO had to pick us up at 4pm (8 hrs before our flight), which was very odd (no traffic per Waze). We found another company to arrive two hours later and we got to the airport with 3 hours to spare. Seemed like there was an ulterior reason for this which we didn’t appreciate. We were also offered showering accommodations due to our late flight, but it was a staff shower (cold only), where staff stared at us impatiently while we rushed to get ready. In general the staff didn’t seem thrilled to be there. We’d just come from a resort in La Fortuna where the staff was the highlight, so this was quite a change. Casa de las Flores was nice, but only slept 4 as opposed to the advertised 5. Someone had to sleep on a non-pullout couch. The cleaning wasn’t great (visible dust between the mattress and bed frame). Our kids enjoyed the pools but cautiously, as none of them have a shallow end under 4 feet. Food was meh. Definitely go to Emilio’s Cafe within walking distance. All in all, it was ok but not worth the money. We didn’t feel welcomed and won’t be returning.