Ona Alanda Club Marbella

It's alright, in fact, it could be a much better place. Breakfast was quite nice: fresh orange juice, bread, hot and cold food (be aware they were only doing sunny side eggs in the wintertime...), cereals, coffee and fruit. My major problem with this is the decision of allocating a ground floor flat to a lone-female, especially when the shower was visible from the outside (see attached image); really wrong choice (yes, I did ask to move, but they said they had nothing else, that was all that was available). Not all the employees on the Front of House desk were that good, some would just stare with a smile like you are being an inconvenience and others would not want to accept a room change. I also noticed it depended on who you were. I know of a tall, white, blond man getting the room swap I was asking for without any quibbles. The two blocks next to the internal parking have a noise issue as well. Every time anyone enters, the main door slams and it wakes everyone up (the other blocks by the road have a middle door to reduce those types of noises, which is great, so they should put them every where). Moreover, the whole complex is next to the A7, which is very noisy and you can sort of hear the roads inside the flats, in some more than others (as a light sleeper, i didn't have a good night sleep). Spacious apartments (some larger than others) but generally speaking needing a refurb (especially the bathrooms and the kitchen). The bed mattress was too soft and uncomfortable, whereas the pillow was just to my liking, firm and sturdy. The kitchen is nice, well resourced and they give you some washing liquid to use throughout your stay. The bathrooms stink! I let the water run on all taps but still stank, they used a nice odour-spray upon entering the room and when they cleaned the rooms (not every single day, not every other day either), but you can't mask such a smell all day long. The bathroom also has a condensation issue, I would shower at night and it was still wet in the morning (yes, I hear you say: 'open the windows'... but I don't want to in case bugs enter the flat). WiFi is patchy but you can make do. TVs have plenty of channels in several languages (one in the bedroom and one in the living room). A/C is available, one unit in the bedroom and one in the living room, but even if you put it on 30 degrees, it doesn't warm up the space... not sure why. The flats seem to be very cold in the winter, perhaps great for the summer though. If you are in the Pamplona block, on the top, you will have sunlight a lot of the time in the day, but other apartments across the complex would only get sunlight one or two hours a day (which is a shame for the winter but great for the summer). Gym is very small but it tends to be empty in the wintertime so it should be enough. I did not try the swimming pool because it was very cold this time of year. The pool looked fine and it had toilet facilities next to it. There is also an indoor pool, which many people

The good: The breakfast was good! The room was very large and spacious (we had a 3 bedroom!) the pool area was nice and well kept the bad: - outdoor pool hours are short 11-6. - outdoor pool is very cold - we had terrible dinner at the restaurant. The food was awful (nachos cold, pasta had so much sauce it was like soup). My husbands meal didn’t come out until everyone else had been done for about 10 min, we thought they forgot about it and didn’t bother to ask) - staff seem to favour long term guests so getting any service is difficult. - they allow someone to each swim lessons in the afternoons in the indoor pool. She very loud, takes up half the deck with toys for her lessons the hotel guests can’t use, she uses the stairs so hotel guests can’t get in and out and most of the shallow end so from about 3-7 the indoor pool is unusable by hotel guests - the rooms are dated, beige fixtures in bathroom, tired worn out sofa.