Acacia Chalets

Fantastic chalet - very spacious, clean, comfortable and well equipped. Really quiet and peaceful. Two very good bathrooms. Close to town and one extra special moment, when we were up close and personal to a wild kangaroo who visited us - amazing

The chalet that I stayed in was really nice and tucked away in the Margaret river wilderness. The accommodation was well kept and clean, the host was really responsive and understanding when we were trying to check in. I would definitely book with Dean again.

This chalet was in a great location and worked really well for our group of three families. It was spacious, clean, and had everything we needed for a comfortable stay. The kids had plenty of room to play, and the utilities were all in good working order. The only drawback was the grass, which was dry and not in the best condition, but that’s to be expected in the middle of summer. Overall, it was a lovely stay and a great place for families to spend quality time together.

I’ve stayed in Margaret River many times, this is the worst accommodation I’ve ever experienced. Unless you are absolutely desperate and willing to pay 4 star for 2 star, I strongly recommend you keep looking. The Acacia Chalets are in state of neglect. Services mentioned didn’t work. Wifi / Internet was non existent, the TV wouldn’t work at all. Several key items were missing from the kitchen. The place was clean and tidy on the surface, attention to detail was lacking. Worst of all, the place was full of spiders and cobwebs in every room inside. I killed a spider running over my bed sheet, next night saw another running over the bed cover. Bit tricky sleeping with 1 eye open. Spider bites can make you quite ill. We couldn’t sit outside, all furniture was covered in cobwebs too. Spoke to the host several times about the issues, he did nothing! Gave rehearsed responses blaming anything other than himself. We were very disappointed as it negatively impacted on our holiday. The standard of Acacia Chalet is poor.

Although this was a nice chalet we were very disappointed in the lack of customer service we received . We contacted the host by text to say the AC was not working properly as it was absolutely freezing . The host said there were heaters in cupboards but there weren’t any . We went to Coles in Mgt River and bought 3 portable mini heaters which were great but they kept tripping the electricity . The internet wasn’t working either so we ended up just watching a DVD . After a really cold night it put a dampener on our trip so we left a day early to go home to get a proper heat ! The host didn’t make any attempt to come out and help up in the chalet - was all through text communication . DO NOT GO IN WINTER !

Stange service and communication. After booking, I received messages trying to change my booking of the 'larger' chalet so they can use for other guests and get more money. I then decided it was easier to cancel so they are now demanding full cost of a room to cancel it even with three months' notice - even after advising they had another booking request for the same dates. Blaming the third party (Wotif) policy however I have confirmed the charge is not from Wotif. Beware the fine print.