Guest User
February 9, 2023
Probably, by Venezuelan standards it is "five stars", but objectively assessing the hotel it looks like "four stars" at most. Large room, but quite ascetic. There was a clear lack of storage space, and closed ones at that. You must admit, even the most beautiful panties in a visible place quickly become boring. For the first time I see that a hotel located in a hot climate and which says that this hotel is multi-star, does not have a refrigerator and this is very inconvenient. The balconies lack a small table and chair (one chair per room or per balcony). A puddle constantly accumulates on the balcony after the rain. The hotel is small and cozy, but it would not be superfluous to have a small guide to the hotel. Wi-Fi only works in the lobby and restaurant, but the signal is stable and strong. The reception struck me with its impotent helplessness. Instead of helping, they constantly tried to disappear from the topic. I had to beg them all day to turn off the jacuzzi on the roof of the hotel because of the noise of the pumps and the water hitting the walls of the jacuzzi. I had to ask the reception for a couple of days to change the linen in the room, until I explained it to the maid myself, the reception could not solve this problem. On the plus side - a great view of the Caribbean Sea. The food has improved with the transition from a la carte service to a buffet - everything became fast. The quality of the food and variety are satisfactory. The menu is in Russian. The cleaning of the rooms is not bad. The furniture is more or less modern, a good TV, but there are no Russian channels. The city beach is not far from the hotel, it takes 6-7 minutes on foot, the hotel kindly takes you there for free in a buggy. The beach is clean, with free sun loungers, a towel and an umbrella. In general, the service needs to be tightened up a bit, communication between the reception and the hotel services needs to be improved and everything will be fine.
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