Residence Inn Marina del Rey

Good location. View from hotel is great. Do note there is a destination fee of USD10 per accomodation per night. This is excluded from the hotel accommodation which have to be paid.

Well, where do I start? First of all, I have been staying here at the Residence Inn by Marriott Marina del Rey for 9 weeks already. My truck has been scratched on the bumper and the wheel. I talked to the manager, and management stated that valet is a third party and not their responsibility. I then talked to the valet manager, made a report, and was told they were going to check their 5,000 cameras and get back to me. Three weeks later, my claim was denied. This is the worst experience, especially since I am paying for valet even though I am handicapped. Valet uses shady parking lots to make money. Here’s another issue: I came to my room with my wife only to find the door open and some expensive items missing, including my wife’s new LV purse, an expensive gold bracelet with charms, another bracelet, some diamond earrings, a diamond necklace, and other items. Oh, and a Nintendo Switch. Overall, someone stole a very good amount of expensive items from my room. This is the reason I paid more—not just for the location but for the peace of mind regarding my vehicle and my belongings, especially in LA. I travel around the world, and I’ve never had a problem like this. This is so disappointing. I won’t tell you how to spend your money, but I would strongly advise against bringing expensive items and leaving them in your room because they will take them, and they will leave your room open and tell you they don’t have any security Camaras.

Second time staying here for over a month! Super happy with housekeeping, front desk, valet, and engineering. A few front desk employees who were super kind and helpful that stood out to me are Jessica, Richard, Araceli, and Ivah: Thanks front desk! All of housekeeping staff are amazingly kind and provided excellent service! I apologize to housekeeping for my continuous calls requesting items as I did not request cleaning much because I had my 2 dogs. Thanks housekeeping! Valet is also amazingly awesome! They all did fantastic as most days they were super busy and they still provided excellent service! Kevin, Glen, and a few others stood out because of how patient they were with me since I always driving in and out with our busy schedule. Lol they did not seem to be bothered at all and they were always kind and very helpful! Thanks valet! Engineering team is also helpful, Michael and Tony are so welcoming, professional and always had a smile! Aside from great hospitality, rooms with kitchens were nice and roomy. Wi-Fi always on point. Gym and pool on site is great! Brizo restaurant and bars are also awesome! Really no complaints at all! My daughter, I, and my 2 pups enjoyed our stay both times! I recommend to book a stay!

Choose to stay here as it was the closest place to where a relative, we were visiting, lived. Overall, it was a good experience with a great view of the harbour. The staff were extremely obliging and nothing was too much trouble. The restaurant was also a nice experience. I appreciate that this is probably geared more to long stay business people, however, the room was large enough as was the bathroom, it did feel a little souless. In other words, the decor was quite dull and a kettle would of been very useful (but then I am British!). We did have the use of a car, but parking at hotel was very expensive so we didn't use the facility. The bottom line is we would stay here again.

While I really wanted to enjoy my stay at this hotel, I am very concerned about the fact that my purse and wallet were stolen from my LOCKED hotel room during my stay with an AirTag in them, taken to the hotel’s laundry facilities, and the situation then minimized and swept under the rug by the hotel. The hotel at first acted helpful, but once it was clear that the laundry team was responsible, the hotel refused to assist further and distanced themselves as far as possible. More than $1k of valuables were stolen from my locked room, a major security concern to be sure. This calls into question the culpability and involvement of hotel staff in the scheme. The investigation into this matter is ongoing but I want to warn future guests- lock all items and valuables in your room, even if the room is locked! To the hotel, I wish you had taken more responsibility or even attempted to make this right. I would have expected much more from this chain.