Spa Hotels in Marion County

Weekend Getaway, Arrived at the hotel, greeted warmly by the front staff, Ivey (I believe that’s her name) retrieved room key and proceeded to the room, on our way to the room, we noticed a little wear and tear, which is to be expected, but a little disappointing - arrived at our room, upon entry the odor was heavy laden with Male Fragrance, restroom was poorly cleaned, and there were structural defect. Informed the front desk of deficiencies and within 5 min., the environmental team including the Manager, Ryan were there, he addressed all of our concerns, kindly, and the team immediately started cleaning the room, due to the structural defects we opted not to stay in the room… Ryan quickly identified the same type of room on a different floor, to which we were highly pleased, no odor, clean, and without major structural defects. Initially I would’ve allocated 3 stars, but due to the service recovery and stellar customer service, definitely worth 5 stars. After the slight fiasco- we received complimentary drinks from the barthat was unexpected, but greatly appreciated!!! Lastly, per Ryan the hotel will be undergoing major renovations soon. We look forward to coming back once the renovations are complete. This is a great area to stay with lots of nice restaurants and shops.

I was a bit disappointed; the property wasn't quite as nice as I had expected. Overall it worked ok, but there were a few minor issues. The shower curtain didn't fit in the tub. The conditioner bottle in the shower shot upward instead of out as it was supposed to. The desk chair was very uncomfortable. The HVAC unit didn't seem up to the task of cooling the room; I had it set it to its minimum of 61-degrees to get it to be an acceptable temperature in the low 70s. There is also bright lights illuminating the side of the building; the curtains mostly blocked this out, but it made it hard to know when it was night and when the sun came up.

I love this hotel! I’ve stayed several times over the years, and it remains an A+++ experience. The rooms are spacious, clean, well-appointed, and BEAUTIFUL. The location is PERFECT for quick access to shopping and a huge variety of restaurants (many within walking distance). The parking situation is ideal (as well as proximity to major highways). Best of all are the staff. Everyone is great from start to finish. I will stay at this hotel even if my actual destination is an hour away. It’s always so cozy and so easy.

Room temperature to me is 72, it was 68 in my room, far too cold for this Floridian’s liking. I wanted ice. No ice on the main floor, the attendant said there is ice on every floor. Fine, I went to my floor, no ice. I went down one floor, no ice, down another floor, no ice, finally on the 4th try, I got ice. $40 for parking is steep but in downtown Indy with a car full of stuff, I had no choice. It worked out well, no issues. God is good. Breakfast is good, hot and fast. Could have used a better muffin selection, bran was the only choice. The valet parking was great. Evan Coffman was nice. The “green” whatever it was provided in the shower for shampoo burned my scalp. I had to get out and rewash with the stuff on the bath counter. Horrible.

Due to factors such as the epidemic, the number of tourists on business trips is very small, so there are very few people in the lobby. There are no baggage attendants and no tourist information desks. I arrived on Sunday. I expected to visit the museum on Monday. I asked the front desk. They said they were open, but they were not open. The opening hours were from Thursday to Sunday. Closed Monday to Wednesday. The front desk casually gave the wrong information, which was rarely seen in hotels in the United States before.

Room 2618 was a beautiful room. A few comments: 1) The room door was slightly misaligned and did not shut. They did fix it very quickly. 2) The internet went out on Thursday for 6+ hours Overall, the experience was great. The staff was very helpful and knowledgeable. The room was cleaned daily, which is different from many hotels currently.

Great staff, very clean. Love the lobby area with lots of food options. Valet guys were on top of things. (Thank you Miguel!) Overall excellent experience. Thank you!

The location is very good and many attractions are within walking distance. The hotel staff is very good at serving. The privacy of the hotel is very good. The pool is nice. The disadvantage is that the parking lot is expensive. Hotel staff suggested that we parked in the opposite shopping garage, which cost less than half of the hotel. There is also a feeling that the paper towels of the five-star hotel are very poor. There was no breakfast at the hotel because there were too many good restaurants to choose from.

BEWARE! We have stayed here in the past because we can leave our car and take the hotel shuttle to the airport. December 2023, we were charged a parking fee of $50 to leave our car. We didn’t like it because this was not posted on their site but paid because our car would be safe. Also, this would be cheaper than parking at the airport. We just checked in and the desk clerk told us we could not leave our car here and take the shuttle in the morning because we didn’t book it with our reservation. We told him, this was not an option when we booked our room. His response was you can’t book it online, you have to call. He said only a limited number of parking spots are available. There are plenty of empty parking spots around the hotel! We stressed this is not on their website and his reply was he would leave a note for the manager to update the page. We are very disappointed in the service we have received and will never stay at this hotel again.

We made our first trip to Indianapolis and decided to use the valet service at the Hilton, and they were amazing! Kyla Farmer, Tommy Ray, and Chris Garcia rocked it! They were so helpful and quick to get us going with our vehicles even when there were big crowds from our convention.