Guest User
April 10, 2023
We stayed at this hotel for 1 night. We arrived by taxi in the early evening. The taxi driver had a lot of trouble finding the way. We ordered a lamb tagine and received a chicken tagine (we ate much better ones during our stay). We were leaving early the next morning and were told that the buffet was opening later and that there would be no possibility of eating anything. We were not even offered coffee or tea. When it was time to pay the bill, I had to swipe the credit card twice (the receptionist told me that the first time, it had not worked, but in reality there was paper missing from the machine 😳). They assured me that their bank would do what was necessary to refund the 2nd payment, but despite several reminders, they did not even deign to answer me. What a lack of professionalism!! What is certain is that I will never return to this establishment. To end on a positive note, the room was very spacious.
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