Bed Square - Hostel

We made our reservation through Booking, about 20 days prior to our arrival at the accommodation. In this portal, the entire amount was paid for our 4-night stay. Upon arrival, they told us the room was not ready yet, that it would take 20 minutes to finish it. After 40 minutes, the manager, who had received us, takes us to another establishment. When he showed us the room he tried to give us several explanations, ending by informing us that they had been overbooked and to stay in that place we had to cancel our Booking stay and pay in cash, otherwise we would not be able to stay there. He gave us excuses that it should be paid in cash since he had to pay the new establishment and the different administrations and blah blah blah, when it is their responsibility to relocate the guests, in these cases. It was late and we were in no mood to look for other accommodation. We agreed to cancel without charge, to receive a refund from Booking and pay again directly with TC to the accommodation. When we wanted to pay with TC, they wanted to charge us an amount that was not the one paid to Booking. They ask to cancel and pay in this way so that Booking does not charge them a commission. All a scam. When they returned to Bed Square to make arrangements, talking to other guests, the same thing had happened to them regarding payment. I don't recommend it in any way. Furthermore, when canceling the reservation in Booking, it does not allow you to leave comments on said portal, for this reason I do it through this means.

Muy mala experiencia, nos intentaron estafar. Habíamos reservado el alojamiento en Agosto 2022 y al llegar allí nos intentaron meter en una sitio que para nada correspondía con nuestra reserva. Nos dijeron que cancelásemos la reserva por booking porque tenían problemas con la plataforma, que les pagáramos en efectivo, siendo que ya estaba abonado hacia varios días. Al negarnos, nos dijeron que no podíamos alojarnos allí, todo era muy raro. Al final la persona del hotel acabó confesando que tenían overbooking y nos habían llevado a un apartamento desastroso de una persona y quería que le pagásemos en mano. Mira que les hubiese costado poco trasmitir a booking que tenían overbooking porque la misma plataforma te reubica en esos casos. NO LO RECOMIENDO, fue una situación desagradable y nos sentimos intimidadas. Tuvimos que buscar nosotras otro alojamiento y trasmitir a Booking dicha incidencia, nos devolvieron la reserva y pagaron parte del nuevo alojamiento.