Atlantis Palace Hotel

We stayed here on the 29th May this year. We were supposed to be here for a week but on arrival, we were told our room would not be ready for half an hour. We went for our welcome drink and returned half hour later and asked if our room was ready? Instead of being shown to a room inside the hotel, we were directed across the driveway into a red building, next to the hotel laundry. Our 'room' was part of this building, we had no window, no view, and the garden chairs and small table were placed outside the front door, in front of the red wall! Not happy, we asked to be moved into the hotel and were told that we had booked a low budget room. We argued that we had absolutely not booked a low budget room - we were celebratong our wedding anniversary, why would we book low budget! We were told that the hotel price was more expensive which we were willing to pay to get us out of the 'hovel' we were put in, to be told that the hotel was full. If there were any cancellations, we would be told and offered another room. This never happened. We moved the chairs and table a bit further down but then we discovered that the drains were blocked and there was a horrible smell. It was awful, there was another couple in a room next to ours and the man smoked and so we were breathing in his nicotine fumes. Enough was enough - we looked at another hotel nearer to the city, as this area was really unclean, unkept and poverty stricken, none of which we were told prior to booking. We were in literally the middle of nowhere. The next morning we asked for a taxi to be booked for us and told the staff we were checking out. The 'Director' of the hotel was called and wanted to offer us another room but at that time, it was too little too late, they had failed to help us on arrival, and we felt we had no choice but to leave. Please please avoid this hotel and area at all costs, The whole city of Catania is dirty and run down and is not fir for tourists.

Very poor service. It’s not a four star hotel! Breakfast is a disaster . Tiny buffet with one type of ham and cheese every day for 7 days. We arrived one morning and there wasn’t any plates/coffee cups when I asked staff member about plate she gave me a saucer! No vegetables , sometimes they put bowl of tomatoes but once they gone they’re gone same with eggs etc. Very dirty and dull area if you don’t have a car to travel it’s not worth at all. They don’t have taxis here! Staff ordering some private people to give you a lift but you can’t rely on them. Swimming pool till 6p.m Meals and drinks overpriced at the hotel. Staff barely can speak English. Not impressed at all. Think twice before you make any booking here.

We had a lovely stay here. Room was great food was good breakfast was abit basic but for the price ok. Would like to mention Angela the reception lady who was so lovely to me and my partner. She was caring, I am currently pregnant and wasn’t feeling great and she always asked how I was feeling and if we was ok. She also gave us information on the day trips and how to get from the the different stations to the main attractions. Thank you. We hope to return one day.

absolute horrible, don't go the are is disgusting rubbish everywhere, food horrible. no shops one way or another. Sicilian people can be unfriendly. beach nice and beach bar nice, however put off when you can see rubbish bags lined up on flood outlets to sea, waiting for the floods to wash the rubbish in.

The rooms need to be refurbished. The shower is very small you can't move in it They control the air-conditioning , we didn't slept for 2 nights cause they switched the air-conditioning from down stairs.Really bad service.