Heritage Hotel Martinis Marchi

This hotel was every bit as attractive as the lovely pictures of it and it was spotless too. The three reception staff couldn't be more helpful, kind and efficient and all the staff were friendly and welcoming. The Chef went out of his way to ensure my special diet was catered for (I’m a Coeliac and a vegan) and made me individual, delicious creations. The breakfast dining arrangements were very picturesque and dinner in the restaurant overlooked some stunning sunsets straight onto the little harbour. The location couldn’t have been better being minutes from the snorkelling beaches. I can’t recommend it enough - fabulous time, felt very well looked after indeed.

In the fall of 2022, my partner and I visited the restaurant at Hotel Martinis Marchi for dinner. Early in the evening, we ordered a glass of fine sparkling wine. Unfortunately, the young waiter accidentally dropped the bottle, spilling the champagne all over my brand-new shirt and white pants. While accidents happen and we do not blame the waiter for the spill, what was completely unacceptable was the lack of professional and responsible reaction from the staff. We received only a hushed, lukewarm apology, with no offer of any compensation—no complimentary drink, no dessert, not even a gesture to cover dry cleaning for my ruined shirt. This is simply not the standard of service one expects from an establishment of this caliber. Service recovery is an essential part of hospitality training, especially in venues that strive to maintain a strong reputation. Their failure to address this incident properly was deeply disappointing. We had planned to spend several days at Hotel Martinis Marchi in the near future but, due to the negligent and indifferent handling of this situation, we decided against it. They lost two loyal guests that night. To their credit, the management later sent an apology letter acknowledging the shortcomings and pledging to improve staff training. However, words without action did little to remedy the inconvenience and loss caused to us. Hospitality is about how you treat customers when things go wrong. Sadly, Hotel Martinis Marchi failed this simple test.

Our stay was perfect from start to finish . It is a beautiful , well located boutique hotel where all staff know their guests and are always so helpful and courteous. We stayed in the Tower Suite - it was stunning and the views spectacular. I would love to return

We had an amazing stay at this beautiful boutique hotel. Perfect location, stylish decor, exceptional staff, and outstanding food. Everything exceeded expectations. If you are planning a trip to Solta this is the hotel to stay at. Can’t wait to return — a true 10/10 experience! 😎

This hotel offers an extraordinary experience in a stunning marina-side location. The historic architecture is breathtaking, and the building's preservation represents something truly special for the city - a landmark that will be treasured for generations to come. What sets this property apart is the exceptional service culture that permeates every aspect of the stay. From the front desk team to the breakfast staff, every employee demonstrates genuine care for guest satisfaction. Their attention to detail and warm hospitality creates an atmosphere where you feel truly welcomed and valued. The owner's vision and impeccable taste are evident throughout the property. They have created something remarkable - not just a place to stay, but a destination that honors the building's heritage while providing modern luxury. The investment in staff training shows, as every team member delivers consistently outstanding service without exception. This hotel stands as a testament to what can be achieved when historical preservation meets contemporary hospitality excellence. The city is fortunate to have such a beautifully maintained landmark, and guests are equally fortunate to experience the exceptional care that defines this establishment.

Romantic getaway We had wonderful staycation at the hotel and when in doubt which room to pick up, we got help from the lady in frontdesk. In the end we pick up the biggest room in the hotel and enjoyed every minute. Not only because we felt so welcome. Thank you for the heartfelt help and stay. And the room - amazing