Guest User
April 3, 2025
Unfortunately, on the day of my arrival, it was snowing, and the guesthouse, run by a very kind elderly lady, had no heating. The room was freezing, so to warm it up, she lit a very rudimentary paraffin heater, which gave off an odor and fumes I couldn't stand. When I went to the bathroom (the only bad-smelling one I've seen in Japan), there was no shower, and I had to take a bath. She lit an ONSEN outside the house. The situation. My coughing worsened by the minute, as the lady didn't provide any sheets or towels, just some mats on the floor and blankets of dubious hygiene. Faced with this unfortunate situation, I decided to go out to eat. But, surprise, there were no restaurants nearby, so the lady asked some workers who had appeared nearby to take me to a tavern where they gave me something to eat. I walked back along the road under the new one, and the lady, worried about my delay, came looking for me. By then, I'd already decided not to stay and told them, they understood and told me they would refund my reservation, which hasn't happened yet because, according to Trip, refunds aren't accepted. It was a strange experience I wouldn't wish on anyone, and I certainly wouldn't recommend this accommodation or booking through the Trip platform. Because when a problem arises, they disclaim responsibility, and you're left without accommodation and without money. Shameless people.
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