Guest User
August 22, 2023
It is a place with a privileged location, however the place lacks a lot of maintenance, the elevators are scary, the pool area turns into a canteen with garbage thrown everywhere, the pool is small and I think the employees should Being angry at so many people who come because they treat you with bad manners. For parking, if you can't fit in the parking lot at the foot of the hotel, across the street they have more parking that costs 50 pesos per day. On one of those days, I arrived to park and there was a car waiting for a truck that was going to leave, I stood on one side and it beeped at me, which I assumed was so that I wouldn't get into that place because I was waiting. space, the fact is that when I was there a family came out and left in their car, so I got into that space, with the understanding that the person who was there before was waiting for the other space and had even let me know that way I didn't see a problem in using the other parking lot. The fact is that when I was about to get off with my two children, the person who was waiting for parking came up to yell at me to get out of the place because I was waiting and he was the next in line to which I responded, well, you were waiting for the other one. At the end of the parking lot, I think he got angry because the truck he was always waiting for didn't come out and I ended up parking before him. It would have been a different story if he politely asked for things. I told him not to talk to me that way because I didn't like it, to which he continued raising his voice at me telling me not to move but that he was going to call the tow truck. To my surprise, the man was wearing a hotel uniform, a blue button-down shirt with the hotel logo!!!! I didn't see it at reception so I think it would be administrative, it's not the way to treat guests. I will never stay there again because there are much better options a few steps away and the price doesn't vary that much.
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