Hotels near Port of Mazatlan, Mazatlan

I loved the view loved the service it was amazing their team is just awesome!! The girls Susan and Ana from reception saved me from certain starvation with that amazing breakfast they offer at the hotel’s restaurant I’m definitely making it my next year stop! That’s a fact

The location is great, the pool area is very nice, and the restaurant ”condimento” is great during the breakfast buffet. However, I would not recommend the hotel for the following reasons: -My room was ugly, dated, and in bad condition. Additionally, there were bugs in the ceiling. -The hallways in the hotel smelled bad due to the garbage being stored outside on the bottom floor (I have pictures) and the open property next door having a garbage disposal area right next to Emporio hotel. -The valet parking took too long to bring vehicles to customers. -The bar was attended by young people unaware of customer service, the waiters and bartenders needed to be trained. Some waiters would charge you for drinks before delivering, and others would not. Most customers had to go to the bar because waiters did not approach anybody for orders or drinks. Lastly, the bartenders would play music randomly and stop/interrupt the songs if they did not like it, making it very annoying. -It was very inconvenient not being able to bring coffee, water, or food to my hotel room. I recommend the hotel for the breakfast buffet. It has a great view, and the service during breakfast was good!

Arrived for my super-short stay of one night and was greeted first by a great bellboy, who took my bags as I exited my taxi. Juan Carlo waited while I checked in and then escorted me to my room with my bags. I arrived late afternoon for just the short stay, so went only to the beach and walked around there. Very lively and cheerful, with banda music playing for families. I sat at the beach grill, enjoying a sunset, Pacifico and some great food - shrimp ceviche, tortilla soup and guacamole - so amazing. The server, Charlie, was attentive, charming and very fast. The room was quite nice. Very clean, spacious and comfortable. The bed felt great, not too hard. The hotel wasn't noisy, but the street noise was - not the issue of the hotel. We are close to Valentino's Disco and the pulmonias, with music and lights, were constant up and down the street. I, personally, was not disturbed, as it is part of the culture in Mazatlan! Other quick notes - wifi worked great, shower and water pressure was super, A/C was consistent and staff were pleasant. A great choice for my next visit!

Older resort, but clean had everything we needed. beach is very nice, not to many people, except on Cruise Ship days (cruise ship passengers are welcome here) very busy on these days. Staff - my experience mostly good, except a security guard Damien.. he came at us very angry waving his hands yelling at us, he was speaking in spanish (i know its the language there) but i had no idea what he was yelling about. As luck has it a lady and her husband helped with translation. The issue was my pool bag was open and laying on top of my stuff was a bag of nachoes (apparently not allowed on pool deck, i was never told this when checked in or any time during my stay) We were in hot tub when this all started, no where near my bag, and no one was eating the nachoes. we had just came up from the beach. My frustration, Why was Damien looking in my bag in the first place? Why did he not get a staff member that i could communicate with and simply tell us that nachoes was not allowed on pool deck? Why did he get so angry and make me feel like i had done something criminal? I did go to front desk and report, someone did talk to me and assure me that this would not happen again, and it didnt. The front desk did also tell me that the next morning i would get a call from the manager, but that did not happen. Damien ignored me for the rest of our stay. I am not a rule breaker, and i am not a complainer but this did have an impact on the rest of my stay, i was on edge and nervous that he would approach me in this manner again. The rest of the staff were kind. Location of hotel in golden zone would be hard to beat, you are right in the center of all resturants, and entertainment. Yes i would return Front desk should give all guests at check in a list of the rules.

Lidia Martínez the best customer service during my visit. Lidia was able to convince to stay at my current hotel for more night until she was able to accommodate me at the Marriot. My stay was worth it because of the hotel amenities and people like Lidia Martinez. I will be happy to return to Marriot Mazatlan.

I really enjoyed my stay at this hotel, the facilities were super clean and all the furniture was new. Food and the buffet service was great too. I’m definitely staying again here

First, let me say the staff here are what makes this hotel ! Truly wonderful service from the bartenders Felipe and Luis Hector, waiters like Williams, Jose Gerardo, Caesar Gonzalez and others. they all made our stay here a great one! They always went above and beyond! The food/buffet was good, we always found something we enjoyed, although as other posters noted weiners/hotdogs are a mainstay at breakfast, lunch and dinner! Our ocean view room was nice, beds were good, air conditioning worked, nice balcony ( no balconies at all on street view rooms) There was a very strong sewer odor in the room throughout our stay, I think from the bathroom drain, and the shower was HOT all the time, impossible to get any cool water, even at the sink. Even the water in the toilet was hot! That was strange! WiFi works well in rooms and even on the beach. They tell you at the front desk that you can only have the wifi on two devices per room, but we had it on 5, no issues during the whole two weeks. The hotel itself however needs improvement in many areas ! If you are looking for a quiet vacation spot this is not the place for you . The “BANDA” roaming the beach in groups of 6-9 with trumpets , tubas and drums from noon till about 6:30 p.m. (or later) destroys the atmosphere totally as they all use amplifiers to compete with each other in making the loudest racket possible. All the ocean view rooms are above the pool area and the noise making from there carries on until midnite or 2 a.m. most evenings. The beach chairs are all in very poor condition, many broken ones they still keep putting out every day, and quite uncomfortable. Covered in bird poop (never cleaned) and if you leave your chair for a few minutes there will likely be fresh poop on your towel when you get back. The hotel does nothing about the bird problem, there are hundreds, and poop is on everything. The beach itself is nice but not very clean, garbage and cigarette butts all over in the sand and not cleaned by hotel staff other than a bit of raking around 9 a.m. ish. The hotel is not “senior friendly “ with a lot of steps/stairs to navigate , even in the buffet and around the pool, need to be extremely careful not to trip and fall! The hotel is mainly used by Mexican families, lots of kids, very very few English speaking people at all. Staff here speak very little English, even the concierge at the Information desk - no English at all, not one word! Only a couple of the staff at the front desk speak a few words of English, they try to be helpful, but it can be difficult. We made the best of everything and enjoyed our stay, but not likely to chose this hotel in future. Star palace hotel, pacific palace, Luna palace are all sort of connected and they say you can use facilities in others too, but pacific palace is rooms only, star palace exact same buffet, we didn’t go into Luna palace so not sure there. Nightly shows are kinda non-existent. Never found one, no info.

We will certainly return to the