Medan Hotels with Airport pickup service

Great hotel to stay. Although abit old but it’s well maintained. The hotel is above a vacant shopping mall. Sitting at level 9 to 11 of the vacant mall. The breakfast have a lot of variety.

Location ok, love the 24 hours eating place beside the hotel. Don't like weekend hotel breakfast setup at pool haha, too hot.

Nice room and my son enjoy the pool very much. The view is amazing. Tried the massage and feeling good. The customer service at the front desk, Shanti is very friendly and arrange us at the high floor room with the great view. We love it. Thanks to Shanti. We also tried Jade Restaurant, the foods are delicious and the staff are very friendly. The breakfast have a lot of variety and the cake shop named M is also very nice. Will be back again for our upcoming stay.

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

Staying for two nights in their most basic room. The moment i entered the room, i know this is such a good bargain and definitely best value for similar hotel at its level. Room was super clean, very well maintained, definitely 5 star level of maintenance. Its spacious and bed is super comfy (quite firm which i prefer), even bolster is provided! there is small fridge, safe deposit box, electronic water kettle with large mug and instant coffees / teas. The hotel doesn't provide daily bottled water, but instead, they provide water jug which i can always refill from dispenser right outside my room (room tips: choose any room with 07, the dispenser is right outside your door). There are lazy chair with small round table and ergonomic working chair by the desk. Aircon works very well to beat Medan heat. Overall, room is very spacious! Bathroom is also sparking clean, toilet is shining white and no sewage smell at all. its really that clean. kudos to the cleaning team. toiletries provided is basic. special mention to the wooden toothbrush and branded toothpaste. Bathtowel is huge and thick. Shower is very strong with very easy to adjust heating. i didn't opt in for breakfast, so can't review on that. Alternatively, Medan has plenty option for local breakfast. Although the hotel doesn't have fancy swimming pools or gym, but the cleanliness and quality of the room makes up. My only complain is the internet can get unstable / slow especially during the night. The receptionist refused to bring the food i order online upstair (while their cleaning staff said it was okay). One day i called and requested to get my room clean up when i grab breakfast outside, but when i returned the room is not yet cleaned, they said the room cleaning takes turn (i wasn't informed on this when i called). but overall, its really good hotel for the price. highly recommended

Grand Sakura 4*Hotel is conveniently located near Medan Centerpoint and Railway Train Station. Excellent facilities such as 2 restaurants, services booking counter, tidbits selling counter, 2 elevators lift and a team of friendly concierge staffs dressed in Indonesian Batik uniform. Buffet breakfast (7-10am) offered good Nasi Lemak and noodles. Do try the plain tea with sugar after a spicy meal to reset the palate. Decent standard room comes with fridge, safe etc. However, an unconnected WIFI as a results I had to use my 4G data mobile hotspot for my laptop and the room power socket points are few. Nearby spot a crowded and delicious eateries outlet (KUPI) runs by BAI Train where you can try Indonesian foods, DimSum and Western. Do make order payment at the centre counter before proceeding to inform stalls. I did it with Google Translate App. (Eng to Indo) Pics also shown my preferred room drink and biscuits available at Medan supermarket.

The facilities are quite complete, there is a gym, there is a children's play area, there is an indoor swimming pool. Very good staff service, especially front office: Christine. The location is a bit less strategic. Cleanliness Also Needs to Be Improved. The water in the Indoor Swimming Pool is very dirty but the water has still not been changed. Many of the breakfast menus are empty but Replenish takes a long time.

the room is super duper clean and the facilities are very complete, very worth it for the price under 150. service is also very friendly

All good. Clean, nice and comfortable:)

I stayed here for about two weeks. I think it’s a fairly nice place given the price. I don’t think anything has been renovated or repaired in several decades, but that’s just how budget hotels are. The staff were quite friendly and accommodating.