JJiaocaixuetuantuancocoWe had a perfect National Day holiday with our kids at Club Med Heichan. From check-in to check-out, it was a constant stream of pleasant surprises – definitely a five-star experience!
Our deluxe lake-view room had an amazing view. The front desk upgraded us to a ground-floor room with a large garden when they learned we were two adults and two children. The space was bright and spacious, and opening the balcony door revealed the sparkling Black Dragon Lake. We could lie in bed and admire the lake and mountains, which was incredibly therapeutic. The room decor was simple and cozy, and the cleanliness was meticulous; every corner was spotless. The messages on the mirror were heartwarming, and the cleaning lady and the young man with glasses were both exceptionally friendly. When they heard we had run out of the provided mosquito repellent, they thoughtfully brought us more. In the evenings, turndown service was always ready, with cute little rabbits folded from towels. The complimentary teddy bear was from Harrods and wonderfully soft. The room was absolutely flawless. The air purifier was also a quick and thoughtful solution to any issues.
The all-inclusive dining was incredibly convenient! The food at the ANGRAN Buffet Restaurant was super diverse, with tender steaks, fresh seafood, authentic Sichuan dishes – spicy and satisfying without upsetting our stomachs. The exquisite desserts were unforgettable, and I ordered a mini hot pot every day. During non-meal times, there was also a noodle bar for extra snacks, which tasted very authentic. It was perfect for replenishing energy after playing. The YI Bar offered free flow of drinks and alcohol all day. The bartender, Ming, was enthusiastic and humorous, adding to the joyful atmosphere.
The service here was truly impeccable! The day before our arrival, Winnie added me on WeChat, sending daily updates on activities and checking in on us. Throughout our stay, all the G.O.s were warmly guiding us. They weren't just sports coaches; they also led dances at the evening parties and played with the kids. Both adults and children adored them. A special shout-out to Abu, who was particularly lively and outgoing. Everyone in the village, whether at the front desk, restaurant, or activity areas, was smiling and readily available to help with any questions, creating a very approachable environment.
This is definitely a paradise for family fun! The kids had a blast at the indoor heated children's water park, and the water slides were endlessly entertaining. The Mini Club G.O.s were excellent with kids, handling painting, crafts, and games, allowing parents to finally relax and enjoy some free time. Adults also had plenty of options: archery and rock climbing to challenge themselves, lakeside cycling with a pleasant breeze, and the outdoor infinity pool was perfect for Instagram-worthy photos. The evening activities were even more exciting, with energetic song and dance performances by the G.O.s. The firework show around 9 PM created an incredible atmosphere, and after the fireworks, a karaoke session was the perfect way to end the night!
Whether it's a family vacation or a trip with kids, this is an excellent choice. We will definitely come again! Highly recommended!
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