Hotels near University of Memphis, Memphis

Incredible experience. Staff was very friendly and helpful. The things that need improvement is the carpets on the hallway and in the rooms have stains. Additionally, the quality of toilet paper they use is very low.

We have a total of two rooms. There was something wrong with this room. The lock of the room was bad when we checked in. We changed the card several times up and down. Finally, we asked the people of the engineering department to repair the lock. When I checked out, the front desk said that there was a problem with the payment of the room rate. Let me swipe the card again, but my room rate was prepaid by Trip.com , how could I pay it again. Later, the front desk communicated with her manager, and they solved the room rate by themselves. They should go to communicate with the third-party intermediary of Trip.com .

必須給這家酒店一個大大的贊！一進房間，寬敞明亮的空間就讓人心情愉悦。裝修風格簡約時尚，傢俱嶄新，設施一應俱全，洗漱用品品質也很高。酒店位置極佳，周邊吃飯、購物都超方便。更驚喜的是早餐，種類豐富，味道超讚，給美好的一天開了個好頭！

I had an amazing experience with receiving stellar customer service from Frederick. This young man help me navigate through a mix up with the company and he never lost his patience while we were going back-and-forth to get to where the error had occurred. I know to some, it may appear that he was just doing his job. But compared to many horrible customer service experiences I can honestly that Fredrick operates in a spirit of excellence and I benefited from that.

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc

The room is old and smelly. The air conditioner is about the same as a tractor. There are few breakfast options

We visited for business meeting. The hotel was clean and location was good.

Good breakfast, located in Yangshu Street, on the edge of the city, with parking lot, the hotel is completely closed, the facilities are old, there is a shuttle bus to the airport, there is a gym and swimming pool, suitable for business travel.

Close to the airport, the sanitation service is okay, that is, some rooms may have faulty doors. Check them when you check in. If you encounter problems, the staff will help you in time.