Château de Mercuès

Lovely medieval building, set on a hill above an industrial area. No real opportunity to stroll into a charming adjacent village. . The rooms vary widely in quality of decor, amenities, or charm. The hotel staff is friendly but understaffed. The Michelin starred chef left a year ago. Current staff is overwhelmed and food options are very limited with no choices and very basic execution. Breakfast is adequate, but with grocery store croissants and powdered scrambled eggs it is sonewhat of a challenge to satisfy.one’s appetite. This is not at all an experience one expects at a Relais et Chateau property.

We visited the castle in early August. It looks fantastic. Personell is friendly and English speaking. Unfortunately there were several negative issues to be mentioned. Internet is not secure. Air conditioning did not work. Visiting La Table gastronomique at at Château de Mercuès I Igor Sh We had reservation for The Chef's Table on August the 5th, 2025. Normal degustation menu costs Euro 200. Chef's table menu (the same) costs Euro 250. We arrived at the restaurant and very quickly realised that the Chef did not want to communicate with us. At all. He even did not come to say hello. In one hour of his absence from our table we decided not to disturb him from his work and asked somilleier to relocate us to the dining room which has been done quickly and effectively. This is not the first time when we ordered this option and I understand the difference between a Micheline starred Chef who is eager to communicate with the guests and young chef without any stars who who hates comunication with his guests. His cooking was not bad but it looks like it was his revolt against the owner of the hotel who had advertised this option against his will. I wrote a letter with complaints to the management and asked them to remove not valid option from their Web site not to confuse other perspective customers. I did not get any reply. Nobody apologised for the issue on departure but they charged for normal menu only.

We are just on our way home from a wedding where we spent two days at this absolutely delightful chateau. It had all the usual fantastic elements such as a picture perfect view, beautiful grounds, fantastic food and wine, lovely rooms etc but what set it apart for me was the amazing standard of service by every single staff member. I have stayed in many expensive hotels all around the world but the staff at this particular hotel were by far the most courteous, polite and helpful that I have ever encountered by some considerable margin. I could have picked any single staff member and they would have typically been the one exemplary person you might occasionally get somewhere else but here it was just simply everyone which is something I have never encountered previously. Will definitely stay again one day!

The hotel was a wonderful ancient building, superbly positioned on top of a hill. Our room was very good and the beautiful gardens and swimming pool much appreciated. All the staff were very friendly. We would stay again. The restaurant was quiet and we felt a bit "overserviced" with staff coming to our table more than was required. We felt the restaurant was not the same value-for-money as the hotel stay as the wines by the glass seemed overpriced.

It was our second visit here and for 2 nights this time as we wanted to spend some time in Cahors. As before, it lived up to our expectations be it the bedroom with its splendid view, the restaurant and bar, the courtyard, gardens and all the public spaces. We obviously had breakfast on both mornings which were good and a great evening meal reviewed on the other Tripadvisor chateau site. We did the winery and wine tasting again and enjoyed it whilst my wife used the pool which she enjoyed. All the staff we met were friendly and helpful we a third visit being on the cards next year.

The restaurant was a big disappointment and a reason to reconsider staying in the future. The restaurant information on line suggests that there are ala carte choices but in reality it is a fixed menu (2 options) with no choices. There are likely many customers who like me cannot eat certain foods and would prefer some flexibility even if in the set menu format.