The Sebel Pinnacle Valley

Upon checking out, the staff charged the cost price room rate to *******, where Trip.com sourced this booking from, to my credit card on file despite that I have made full payment for 2 nights. Accor is the operator for this property and seems like they are rather unprofessional. Instead of cancelling the transaction, they did a refund that obviously will cost me exchange rates differences. I had to spend time on my holiday to reach out to Trip.com, my credit card bank and go back to the property after my day trip to confirmed that the reception at this chalet made a mistake to charge the amount to my credit card instead of the credit card for *******. In the end, despite doing a refund, I incurred about SGD$18 losses due to exchange rates and both the property operator, Accor and Trip.com is not resolving this issue. Prepay at your own risk. I was charged SGD$1,040 for this and Accor was charging AUD$994.90 to ******* for 2 nights stay. It is about $110 profit for Trip.com and/or ******* and issue is not resolved.

We stayed in a Chalet. It was comfortale and well appointed. The internal stairs to the second bedroom are quite steep. Restaurant was not open every day. Christmas lunch was good and seafood based, with rolled pork, and turkey. Dessert was traditional Christmas pudding. They catered for GF and Vegetarian in our group. Lots of other outdoor activities on site and close walking trails. Mt Buller is very close and it snowed while we were there 23/12. WE managed to get a second chalet next door for our next generation and their kids. It worked well.

What a wonderful surprise to find this hotel. Lovely large rooms with a kitchen and modern bathroom. Fabulous grounds with lots of kangaroos roaming. Great restaurant but unfortunately it opened a little late for us to also try breakfast. We will definitely return and use the Sebel for a base in the near future. The country side is magnificent and the staff very welcoming.

This rural retreat is located in a picturesque setting with well manicured grounds. The chalet was well appointed and modern. We enjoyed the restaurant and bar and the vistas from the deck with views of the wildlife made for an enjoyable and relaxing afternoon setting for some beverages. The pool is clean and has beautiful native landscaping that made it perfect for enjoying the afternoon sun. The staff were warm and friendly and made for a very pleasant stay. The Easter eggs awaiting us was a pleasant surprise. The location was convenient to explore Mansfield and Mount Buller.

This is a beautiful, spacious resort with lovely views and kangaroos everywhere. Our room was quiet, comfortable and generous. We loved the open fires in the dining and sitting rooms. Both breakfast and dinner were delicious in a lovely setting with amazing views. The staff were friendly, attentive and keen to make sure you had a lovely stay. Thank you