Mar Hotel Alimuri

I would actually have given this hotel a zero rating if I could. This is the worst hotel I have stayed in over 40 years. The hotel is tired , old, rundown and worst of all dirty !!! The bathrooms in particular are suffering from a total lack of cleaning for years. We started in room 1003 which was an annex room, this room was totally ridiculous, filthy and in serious need of repair. Raised with the TUI rep who raised with management, they agreed to upgrade us to a balcony room but not until the next day, TUI rep did say surely this room will at least be clean, how wrong she was, bathroom was again filthy, we went straight up to reception and complained, this room was 330. The receptionist then showed my wife and I 3 further rooms all with the same or worse issues, while showing us the rooms we were asked not to take pictures or complain !!! We were given another room on the Monday, again the bathroom was not clean, room 226. TUI were going to move us if possible on the Tuesday evening, but there was a possible water shortage where they were going to move us to, so we reluctantly stayed. In total we lived out of our suitcases for the first 5 days of our holiday. In general the hotel was damp, rusty and poorly maintained, probably never been maintained in years or thoroughly cleaned. Outside there were electrical cables cut off and sticking out the ground. The food started off poor but did get better although not hot enough. The air conditioning vents were filthy. I could go on and on but in general TUI who appeared concerned and interested were not really and we are still trying to get suitable compensation. Tui are as much to blame as they are still giving this a 4T rating when at best it should be a 2T and certainly should not be dirty. Please take this review seriously and do not book this hotel.

The hotel was grand at one time dated and run down now, It is NOT suitable for the elderly or anyone with a mobility issue, although there is gradual access to the pool there is no hand rail to help you in and out, the access to the pebble beach is down a long rusty metal staircase with the last step onto the beach almost 2 foot in height. There are also no toilets on restaurant/pool level you have to use the ones downstairs near the Spa which is closed or go up to third floor either that or back to your room. there was no shower available prior to entering or exiting the pool however there was a very dirty foot bath you could walk through. We have stayed in many TUI four star hotels where the food was excellent often with a chef at breakfast offering to cook eggs to your requirements or making an omlett, Not at this hotel the food was dreadful no better than what you would get in a 2 or 3 star, pasta dishes were cold choice often consisted of some form of rice or basic food such as burger and chips, chicken nuggets, fishfingers, hot dogs ok for children although there was only one child during our stay and he would not eat anything ! we ate out on several occasions where we found several other people from the hotel. Breakfast was not much better where your choice of eggs was scrambled or hard boiled. Please also note the hotel is very remote although there is a courtesy bus into Sorento you have to book it the day before, a taxi would cost you 50 Euro each way. On complaining to the rep about the food I was informed that the hotel used to be half board and the quality of food then was much better but since it became All Inclusive the standard had gone right down. The staff however were wonderful.