Florence Santa Maria Novella Hotels

The room isn't very big, but it's clean and hygienic.

The hotel is incredibly close to the train station, which unfortunately means the immediate surrounding area can be a bit concerning for safety. However, the moment you step inside, you instantly feel completely safe and secure. The staff are all exceptionally thoughtful and attentive. The rooms, though not large, are very cozy and inviting. Housekeeping was impeccable and thorough every day, and the staff's honesty was truly remarkable – they didn't even touch the tips left for them.

Very pleased with my stay. Hotel kindly upgraded me from a Single Room to a Double Room in low season in November, which is really nice. The room is spacious, with good natural light, double glazed windows and good ventilation/air con/heating. Toilet with stand shower is of a good size as well, not too small and cramped. Hotel location is super close to the central station in Florence, around 5 mins walk only to it, which is very ideal for travellers arriving into Florence by rail. It's slow walkable to pretty much all attractions (within 15-25 mins), so is a good place to base yourself in for a short stay. Similar to many hotels in Italy, there are a few steps at the entrance but there is a lift to get you up to your room. Check-in process is smooth and complimentary breakfast is decent. I especially love the coffee and jucie machine and pancakes offered. It'd be great if besides scrambled eggs, some kind of breakfast meats like sausages can also be offered. They do have some basic cold cuts and cheese and ham as well, yogurt, and cornflakes, it's a more diverse continental breakfast, which is great for a 3 Star Hotel. As the hotel is very close to the Train Station, you do hear trains / trams passing through from the streets, but the noise level is acceptable with the double glazed windows' insulation. I would recommend this hotel for solo travellers.

Amazing services! We are allowed to check in early… what a saint! We were so tried of the travel and when we saw the clean room and nice big bathroom it was just an amazing feeling. There were always people / security at the reception so when we cane back very late after Andrea Bocelli’s concert we can get in with no trouble. Also we were lucky that we got whole room to ourselves :) the highlight of this apartment is very clean and friendly staff!

⭐⭐☆☆☆ 2/5 Nice room, but hidden fees and disappointing location The room itself was beautiful — clean, stylishly decorated, and comfortable for a solo traveller, even if it was a little smaller than expected. So credit where it’s due: the physical space was lovely. Unfortunately, a few things really affected my stay. I was asked for a €50 per night deposit upon check-in, which came as a complete surprise. This was not mentioned anywhere when I booked, and it hit hard as a solo traveller on a tight budget. I lost €100 before I even saw the city, and it honestly dampened the whole experience. The staff at check-in were cold and not welcoming at all, which made the arrival feel awkward. Thankfully, check-out was much better — the person on the desk was kind and friendly, which helped leave things on a slightly better note. As for location: it’s not ideal. The hotel is tucked behind the main train station down some pretty dirty, sketchy-feeling streets. It’s about a 20-minute walk to the Duomo, and for the price I paid, I expected to be much closer to the centre. Overall, the hotel itself is fine — but in the wrong location and definitely the wrong price bracket. Unless the prices come down and they’re more transparent about deposits, I wouldn’t stay here again.

Apartment is near to Tram station which is just 3 stops to the Central station. It is quiet place. Staff is friendly. Since it is not hotel, they don’t clean it regularly. If we need anything like toilet paper or body wash etc, need to get from reception. It is given in room details that they provide stove but stove is not there. When we ask, they say we need to pay extra money.

This is a 4-star hotel. The location is absolutely perfect. 1. It's directly across from the Firenze S.M. train station, literally just a crosswalk away, which is incredibly convenient. 2. You can walk to the Duomo in just 12 minutes, and the route is lined with shops where you can buy and eat things. Be aware that because it's near the train station square, there are quite a few homeless people around. Service: The staff member who checked us in was very friendly and personable. Facilities: The bathroom was very clean, and all the amenities were complete and worked well. Great value for money: We were very pleasantly surprised to find that our room had a balcony with a view (as pictured). The balcony was also quite large, with a coffee table and two rattan chairs. This hotel made our stay in Florence even more comfortable and enjoyable. Highly recommended.

First off, its proximity to Florence train station is unbeatable – just a 3-5 minute walk from the exit. There's a bus stop right outside for easy transit, and a street with plenty of Chinese restaurants is also within walking distance. Check-in was quick and smooth. The body lotion, frequently mentioned in other reviews, was indeed excellent – a reputable Italian brand provided daily. I specifically chose this hotel for its modern aesthetic, as I'm not fond of old-fashioned, dim lighting, so this place was perfect. Do note that the shower is located inside the bathtub. I booked two days prior, and the price was 1300, which included breakfast. What's more, the breakfast was the best I had throughout my entire European trip (even some pricier hotels had disappointing breakfasts). The options here were particularly well-suited for a 'Chinese palate.' Although the dining area isn't large, there was a slender, curly-haired girl working there who was incredibly cute and enthusiastic, radiating energy (the 'cool and cute girl' in the picture). She greeted everyone warmly. Breakfast offerings included fresh fruit, a variety of tea bags and coffee, and perfectly cooked soft-scrambled eggs. There was also a delicious triangular-shaped egg dish. The front desk staff were also very friendly and helpful. What truly impressed me was the security; you need to swipe your room key card to enter the main building after hours, which made me feel very safe. My only minor gripes were that the air conditioning blew directly on us, making it quite chilly, and complimentary drinking water was not provided.

Facilities: Overall it is quite new, the toilet is a little small but the room is spacious. The air conditioner is also new. There is also a drying rack in the toilet, which is very useful. The room has a refrigerator and tea bags. The only downside is that the curtains only block out half of the light (? So it's a little less private. Hygiene: Cleaned very clean every day Environment: Very close to the train station, turn right and walk a few steps. It's also very convenient nearby. There is a supermarket downstairs. There are many Chinese restaurants around, and you can walk to various attractions. But because it is near the train station, there are sometimes teenagers screaming at night, which is quite annoying. Service: A very socially friendly hotel. The front desk is only open in the morning. When we arrived at night, we registered the information online in advance. The hotel sent us the check-in information for self-check-in. We didn't send the information on the morning of our check-in day, so we were a little anxious. Fortunately, Ctrip helped to call for consultation and sent it immediately. There are two doors in front of the room, both of which are password locked, which is safe. You have to climb one floor. There is an old European elevator that we didn't dare to use. We basically didn't see anyone in and out of the hotel. When checking out, just give the key to the lady at the front desk, and you can store your luggage.

The room is very clean and tidy, the decoration is very style, the facilities are complete, very good