Kethy Dong
April 22, 2024
The woman at the front desk who received us on the night of the 21st should be doing logistics. Not to mention the hotels under the Intercontinental brand, I have stayed in countless hotels of the same brand and never seen this kind of attitude. She has no service and is not familiar with the business. I gave her name. I couldn't find my order on the phone for a long time. In the end, I had the nerve to shirk the responsibility and said that I had an English name. If I couldn't check in for a long time, I was pushed to the counter next to me. There was no smile during the whole process, a straight face, no proactive greetings, and no response for a long time when I asked a question. After a long time when my one-year-old baby walked into the open counter, the woman started to chase my baby away and told me to watch my baby. There was no love at all! My baby doesn’t look good when he walks into the counter (words), what points does he want? !
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