Travelodge Middlesbrough

UPDATED REVIEW AFTER TELEPHONE CALLS TODAY Got locked out of my room for 12.5 hours due to due to staff incorrectly not putting call out in - lock failed, had ALL my stuff & medications in it which I could not take on time. Was told by person on desk that "management will call you when they are in in the morning to arrange a full refund for your stay" This happened at @1000 Sunday 15th & finally got into my room @2240 to clear my room & move to another hotel down the road Was assured of a call from Management on 16-06-25 to discuss & arrange refund, had no calls by 1600 so tried to ring branch, calls went unanswered - took over 30 minutes for someone to answer only to become very angry & accused of being rude & over talking when simply asking for an escalation of process due to no calls from management & could not get a word in edgeways which resulted in them putting the phone down on me - Thankfully our calls are recorded which will prove no shouting OR being rude, was simply asking why someone had not called me & what the procedure is for escalating the complaint. As you get blocked here for "naming" people I'd like Travelodge to know that this branch had a person on @1630 today that was probably one of the rudest & shouty people I've had in a hotel Found number for head office but they go home at 1630, so had to resort to filling in an online form instead. Place is understaffed (only 1 member on at any time this has been repeated over 2 days of staying here, kitchen and bar shut due to “issues”, key card keeps locking out and extremely noisy. Had to move to another hotel due to noise at night-time there seems to be no soundproofing at all and you can hear everything. Am a light sleeper but have never had this much noise in a long time. Rooms a mess not very clean at all and bar furniture needs replacing as worn out. Needs some serious works doing to make this even remotely decent. Other hotels local to this would suggest going there

Great stay, staff were really helpful. Staff were excellent and the beds were really comfy. The breakfast was great. Excellent there was parking too

The lady at the desk what so nice and helpful - she was called Amy. Savannah also helped with the room being clean and helping me throw things away. Was given so much information throughout check in and helped me with parking aswell. Security in the carpark was also great!

Samantha was brilliant, very helpful on reception hotel is lovely and clean also has a bar cafe which is very warm and welcoming service is really spot on would recommend to all guests visiting the area room was big and also very clean thanks again

Amy & Zoe on the reception were lovely and very helpful. Nothing was too much at all. Room was clean and modern with everything you need. Cannot fault the service or the hotel. Very welcoming and relaxing after a journey to get here. Would definitely come back again.

Amy and Sam was outstanding more than helpful , thank you room was lovely and clean it also has a barcafe which serves great meal deal and aldi below is always a bonus town centre is just around the corner also has a large car park would recommend and definitely will be back thanks gain travelodge