Candlewood Suites Hotels in Midland

After a 15 hour drive and arrival after 11 PM, with a reservation, we were greeted by a woman who claimed she did not know what to do and would have to call the manager. (It is entirely possible that she was not an employee, she had no idea what to do and was wearing her purse over her shoulder the whole time.) When she returned from the other room,we were told “a confirmed booking does not guarantee a room” and “there is a hotel across the street that we should go to.” We are IHG Platinum members, travel often, and have never been told anything like that. In this case, we had paid by points and it was non refundable. She went back into the office and called the manager again. She repeated that a confirmation does not guarantee a room and tried to get us to leave, she even said we could get a refund of our non-refundable room. We did not want to go to a different holel, it was very late and we just wanted the room we reserved 5 hours earlier, using our IHG App, when there were still 6 available rooms. She asked for our credit card and driver’s license (as usual) but then she Xeroxed front and back of both the license and credit card, and requested additional info to be written on the paper before she could give us a room. We refused based on the fact that it was screaming credit card fraud and told her that as Platinum members, all of our info, including CC, is on file and we did not appreciate that she had made Xerox copies without asking us. She said computer was broken, and that she had to xerox it. I asked her to call the manager in my presence instead of going to the back room, she said no, but then after I insisted she gave me his number. He was in the hotel so he came down. He said he didnt like how we treated his employee. I told him I did nothing but insist on the non-refundable room I had booked 6 hours earlier when she repeatedly told us booking a room does not guarantee one would be available, and that we should go accross the street. We also told him xeroxing front and back of our credit card was unacceptable to us, especially given that as platinum members all of our info is on file.They whispered something and she left. Manager looked up our reservation on the “broken” computer, and after the normal interaction he handed us our keys, apologized and promised 50,000 points bonus for our inconvenience. It took over 45 minutes to get a room and it was midninght by the time we got our keys. As the elevator door opened on the 2nd floor, she was standing there, handed us a second set of keys and told us enjoy or stay – so weird! The room had no soap, no body wash (only soap was dish soap), coffee pot was dirty and the only Toilet paper was on a high shelf – nothing accessible from the toilet. After we arrived home, I emailed the manager to tell him about the problems with the room and to tell him I had not gotten the 50,000 that he promised. He has not replied, nor awarded the points. I emailed ”report a complaint” from the IHG website a

Welcome to the new Candlewood Suites Midland South I-20 hotel! Our hotel has been built from the ground up with our guest’s unique needs in mind. All our rooms are equipped with full kitchens, ample room to spread out and relax, and plenty of space to complete all your projects. When it comes to keeping you connected to work and home, our hotel has you covered with our complimentary high-speed internet. We also have a 24-hour Fitness Center, Complimentary Laundry, and a Gazebo with a couple of grills where you can cook up your favorite steaks and take in a beautiful West Texas sunset. Forgot something from home? Check out our Candlewood Suites Cupboard, where you can choose from an assortment of products and snacks to make your stay even more enjoyable.Candlewood Suites Midland South I-20 offers easy access to all that Midland, Texas has to offer. We are conveniently located near many major oil and gas corporations, including the Chevron Midcontinent Headquarters Campus, Occidental Petroleum, EOG Resources, and many more. Our hotel is within walking distance of the Scharbauer Sports Complex, home of the Midland RockHounds, restaurants, Sam’s Club, and H-E-B. We are also just minutes away from George Bush’s Childhood Home, Permian Basin Petroleum Museum, Wagner Noel Performing Arts Center, just to name a few!When you come to Midland, TX, we know you have many options when it comes to lodging and we appreciate you giving us the opportunity to earn your business.