Guest User
August 13, 2024
The hotel itself is very nice, has rooms with cute balconies and flowers and a very cozy beer garden. However, the furnishings in the rooms are very outdated in some places. The hotel looks classy and chic, but there are outdated items like a cheap radio alarm clock in the room or a much too small and calcified shower head in the bathroom. They cut corners here. You get to the sauna by going through a public gym and, as a hotel guest, you have to pick up the key for the sauna there, so you can wait a long time until someone comes to reception. The bathrobes in the room were different sizes, one was obviously intended for a child (ended above the knees). We had this replaced and got the same model again. There seems to be a bit of chaos here. It was a bit annoying and took time until we could finally go into the sauna. Unfortunately, it seems that hardly anyone looks after the sauna. There was no water for tea, a cheap CD player in the corner for "relaxing music" but it was jamming and in the relaxation area there was no peace and quiet but noise from a drying machine or something similar. All saunas were equally too hot (temperature information outside was incorrect). We had dinner in the beer garden. The chef is creative and puts a lot of effort into it, but the portions are small and a bit overpriced. But the expensive small portions are accompanied by cheap disposable napkins for the guests. That doesn't really fit with the "upscale cuisine". The breakfast buffet was very extensive, even though it wasn't refilled. Egg dishes were already cold even though they had been stored under heat and nothing fresh was refilled. But the rest of the menu was very good. Later in the evening we got hungry for something sweet and saw that the restaurant was still open. They turned us away because the kitchen had officially closed but there were still guests there. Why do you have to heat up the kitchen when we just wanted two pieces of chocolate cake from the fridge? Unfortunately, there is nothing else you can get here if you get hungry in the evening, which is a shame. Then you just go to bed hungry. At night there was a lot of noise in the courtyard outside the bedroom windows because drunk guests were obviously spending longer in the smoking area. I had to ask them to please keep quiet. So, the overall concept is somehow not right and for the price of dinner in particular, they should offer guests cloth napkins. And for the price of the room, the service could be a bit more professional and guest-oriented. A late-evening snack that you just have to get out of the fridge shouldn't be a problem. It's a shame, because it's the little things that make the difference. Staff that think for themselves and are a bit more service-oriented would give a star here.
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