Hotel 26

Good cheap

I’ve been travelling Europe for 1 month now and this is the worst hostel I’ve stayed in. I originally booked a female dorm and a mixed dorm for my friend as I don’t feel comfortable sharing with other males from past experience. When I checked in they put us in a mixed dorm on a double bed and the rooms did not lock from the outside, only the inside but I was unable to lock the door as people were still checking in until 2.30am, which disrupted my sleep, and made me feel very unsafe. There was also no where to lock our things away so our bags were left unattended during the day as the room did not lock and there was no lockers provided, although on the pictures of the hostel it shows cages under the beds which can be padlocked. The bathroom also didn’t close or lock as the hinges on the door weren’t fitted properly, which made me feel very unsafe being unclothed in the shower. The morning of the 23rd when me and my friend were leaving and we got stopped and told our room had changed. After expressing my opinion to not want to move rooms as all our belongings was in that room and I didn’t want to move to another mixed room (which I was uncomfortable with in the first place) we got given no explanation as to why we had to move, we just got told we had to move our bags to another storage room, which didn’t lock. We had a train scheduled that day which we missed due to the moving of our bags. When we arrived later on that day we were then told our room hadn’t changed and we could put our bags back, so we had wasted time moving our bags in the morning and missed our train for nothing. At 23:30 that night I received and email that our booking had been cancelled due to a “no show” so I don’t understand why they inputted this onto their system. I have read other reviews saying they do this so you can’t leave a review on Hostelworld or so they can charge you more. I showed the staff this email and he didn’t give an explanation once again. I was also appalled by the lack of cleanliness as there were holes in the bedding due to moths. Would not recommend to anyone.