Palace Hotel

The Palace Hotel Milano Marittima is the true definition of seaside elegance. This beautiful beachfront retreat blends timeless style with modern luxury. From the moment we arrived, everything was flawless. The attention to detail is outstanding, and the service is simply exceptional—discreet, warm, and always attentive. The entire team is incredibly professional, polite, and genuinely caring. They made us feel welcome and looked after at every moment. The private beach club is perfectly in tune with the high standards of the hotel. Every part of the experience reflected quality, comfort, and class.

The Palace Hotel, Cervia is an excellent hotel of its kind in Cervia with excellent premises. and mainly excellent and pleasant frontline staff, except perhaps one. The hotel manager was very kind enough to bring up himself to the room my wife's lost bag which was eventually found but the concierge was not very helpful when she first reported about it. The front desk staff were also very proactive in quickly finding us an alternative, better sea-view room. The hotel is also a pet-friendly hotel and there were a few dogs we saw staying in the hotel with their owners. This means some rooms may have a flea problem as we encountered flea (bed bug?) bites in our otherwise perfect room! Nice and very courteous breakfast lounge staff.

The hotel was nothing short of outstanding. Opulant, and rich in colour and style. Cleanliness: impeccable. Service: outstanding. Food: divine.

Excellent 5* hotel with a few issues that weren't advised to us pre-arrival. I have to make special mention to Poorna Dewage who was so attentive, very friendly and an absolute credit to the hotel, first class member of the staff. Unfortunately for us the hotel is much more geared up to a business/conference style hotel than personal and individual guests such as were ourselves. This was never disclosed to us and we found it rather uninviting at many times with business people surrounding us in the hotel lobby/bar and other areas. The hotel was very empty at many times apart from when a conference was on (this happened perhaps 5 times throughout our 12 night stay). Most, if not all, evenings in the hotel were dead and the beach restaurant/bar area was all taken up by the private events that were being attended to from the conference guests. The staff were VERY attentive and polite which was lovely and the breakfast that we had included was also very lovely, albeit ordering coffee seemed to be unnecessarily difficult every day!? The most disappointing moment of the holiday was to have our designer sunglasses stolen on the very last day from the private hotel beach area that we had attended on every day without issue. We complained to the beach staff, the beach bar staff and also the hotel reception but unfortunately no one seemed to be interested or helpful in any way which was most unexpected and most upsetting. We simply left the hotel at the end of our stay and no one even apologised or acknowledged for the loss. A real shame to what was a relaxing holiday in the Italian sunshine.

It was not a pleasant stay. No coffee machine or tea in the room. No iron in the cupboard and not even possible to borrow one. Big bags of dirty towels next to our door all day long and the worst… after coming back to the room after dinner, our door was open. The neighbor’s room was open too but nobody around. First they blamed us saying that we forgot to close, which of course was not the case, and then they said the cleaning lady forgot to close. It never happened to us in any hotel. For a 5 star hotel, completely unacceptable! We will never come back.