Hotel Metro, Autograph Collection

We booked our room directly through the hotel website. We received a standard confirmation email and number. And then we arrived at the hotel, the front desk person claimed to have no such reservation on record. Not by last name or confirmation number. The day before check-in, I received my Marriott "check in now" email. So during the confusion at the front desk, I completed my Marriott check-in through my email -- because the front desk person was not offering any ideas for problem solving. He simply kept repeating that he could not find the reservation. Once I completed that email check-in, the front desk person was able to find my reservation. But rather than offering any help or apology, he simply said, "Next time you book here, be sure to book through Marriott instead of the hotel. The two systems don't talk to each other." Which is of course ridiculous. It's not MY problem if the systems don't talk; it's the hotel's problem. And it's not helpful to talk about "next time" if the current problem is about "this time." Additionally, if the hotel has two separate "systems," shouldn't he have looked on both systems for the reservation? Completely unhelpful. And frankly, kind of mean and condescending. The room was fine, but the service was negative. I would not stay here again or recommend this hotel to anyone.

Hotel was beautiful but service was what really stood out! Front desk and valet staff were amazing and rooms are beautiful. Oggies on site restaurant was good and service was outstanding there as well. I will definitely be back ! Good job!!!

I love this hotel! Stunning decor and vibe. Also, George was my valet and he was incredible! Was very speedy and attentive and assured my car would be safe. Also how amazing that my car was warm! I will definitely be back and I’m grateful for this wonderful staff!

Had an amazing stay at Hotel Metro! The rooms were clean, comfortable, and well-maintained. Arjun quickly pulled up our car and parked it right in front of the metro door and assisted us in putting our luggage into the car. He was nice and very friendly and look forward to visiting again

We are staying at the Hotel Metro to see a Broadway show and spend the day in Milwaukee. Loni was so helpful with our valet! She made it an easy and smooth process! We appreciate her kindness and knowledge. Thank you so much for you help, Loni!!!

Loni was so kind and courteous. Loni helped me with my luggage and all my bags, waited patiently while I checked in and helped escort me to my room. Also had wonderful conversation, very nice to be greeted with such a kind person! I will definitely continue to choose the metro hotel due to the amazing service I receive by both the valet and the hotel desk! They are top notch wonderful people!