Holiday Inn Express Hotels in Moab

I am an IHG diamond member meaning I stay here and at other holiday inn a lot...over 1000 nights. So I know how things should and should not be. THIS MOAB HOLIDAY INN IS SCRAPING THE BOTTOM OF THE BARREL with its employees and service, safety. Food and clenlieness. The checked in and Dominic could not find my reservation even though I made it online through IHG site and provided him the confirmation number.. After some 15 minutes he finally found my reservation and gave me keys to room 350.. With then walked across the hotel with our luggage on the start luggage only to try our keys multiple times and they would not work. When we returned to the front desk and came back with fresh keys only to find they still didn't work.. As I'm rattling the door and playing with the lock till my surprise the door opened With a very very upset man wondering why we were trying to break into his room.. 60 minutes later they they had us in our room. 3 times their key system failed and we would have to go back yet again for new keys. Breakfast was out of food and we didn't have time to wait for more.. I asked for a 2 o'clock diamond elite late the elite light check out which they said they could not do because they were at full capacity tomorrow. This is a lie because I went on as if I were booking 30 rooms and it showed them all available. Not once did Dominic. There were no towels in the pool area yeah and the carpet throughout the hotel is all ripped up and frayed afraid. Last time we came here in the Spring the Spring the pools were ice cold and they did not turn on their fire feathere are fire features. Obviously this hotel this hotel needs new management and a refresh. More than anything that needs management management that will train employees or please or hold them accountable I tried to reach general manager throughout my stay but they said she was not in. There are a lot of other new and nice hotels we have nice hotels here in Moab ,I suggest you check them out for a better experience for experience. The poor person who was asleep in room 350 had us wake him up when we were given his room...then a little later at 1040:pm had the front desk call him playing 20 questions of who are you. Dever felt with cor clueless front desk help with little desire or knowledge to solve a problem. My family waited in the hall and then down to the lobby for the 60 minutes it took them to check me in. Aggrivating