Guest User
October 28, 2024
I traveled with my husband and two kids, 9 and 5, to stay here for a wedding. I booked direct through Club Med, which was my only option. I thought I’d booked one room. Everything on my paperwork suggests I booked one room. The hotel automatically booked me for two, charged me for two, and would not change my reservation when I arrived onsite and discovered for the first time that I had two adjoining rooms. I have since double checked every piece of booking info I have—nothing says I had two rooms, which I never would have booked for us. It just had the number of people and total price. I’ve booked hotel rooms all over the world on six continents and over 30 countries; this has never happened to me before. The staff were wonderful and not in a position to change anything. But they told me that was the only way to have beds for four people; my kids are young and I had disclosed their ages as required, there was plenty of room for all four of us, as our room in life’s a pull out sofa bed. The rooms are very nice, but I did not need two of them, and if you discover that on arrival, you are out of luck. So, beware!