Guest User
April 29, 2025
Do not stay in this hotel. If you do then don’t use the lift or you will ne risking your life. When I left to check out, while i was in the lift going down, the electricity suddenly went out and the lift shaked and shuddered and stopped in the middle and I was trapped in the lift. I thought I was going to die! How can this be a normal daily situation? The electricity in this 5 star hotel goes off once every few hours! I’m sure I could not be the first person this happenned to. Even though i was trapped for “only” 5 minutes , how is that acceptable in any way for a 5 star hotel with an international brand name. If I had been a senior citizen or a child what could have happenned? I am not blaming the staff, I am blaming the management. Why dont you put the lifts on a dedicated 24-7 generator? And what terrible customer service- after my ordeal what compensation did they offer me? Only a glass of water! I demanded to speak with the manager but he was “in a meeting”… One day God forbid, someone will have a medical emergency or death because of this lift and you will all be thrown in jail for your negligence and incompetence.