Mollymook Ocean View Motel Reward Long Stays - over 18's Only

Good facilities, and friendly service

The owner is amiable and offers good hospitality to visitors.

Extremely friendly and helpful staff, very attentive. Modern furnished light filled rooms, very nice. Front rooms with great ocean views, morning coffee on balcony great start to the day. Centrally location close to everything you need.

DO NOT STAY HERE IF YOU VALUE YOUR MONEY I am utterly shocked at how rude and unprofessional these owners are. Upon check in the receptionist “needed” to take a photo of my license/write down ALL the details of it, which I was uncomfortable with, the lady at reception went off unnecessarily claiming the “police required it” and that “we wont be staying in any other motels again because it is a requirement everywhere”. I have stayed in countless motels around Australia and I can assure you that no where else have they insisted that they record all details on my licence. I searched online and through the guest book and all I found was that guests must ‘present’ id upon request which I happily complied with, no where does it say they need to record the details on my id. After her and (im assuming) her husband verbally abused us I asked for a refund (of $400) which she refused to give us. After the two of them showed us our room and condescendingly explained how the door locked I smelt the stench of alcohol on the male owners breath. While unpacking our car we spoke to the guests staying above us who had also had a terrible experience while checking in. The guest book in the room was full of outdated information such as a complimentary wifi password that didn’t work on any available networks, and an extensive list of rules that I have never seen at another motel, INCLUDING taking your OWN rubbish out of the room, which I refuse to do when I am paying $200 per night. The sheets are polyester which make for an incredibly uncomfortable sleep. The owners refuse refunds regardless of the amount of notice you give. Opening hours are between 3-6pm, so if you have to checkin late you will pay a $75 call out fee even though the owners live on site. The owners responses to negative comments are honestly hilarious and just show how obnoxious and immature they are, and I am interested to see how they twist my story to make me sound like a bad guest. I am very disappointed that I have wasted so much money on this terrible motel, Mollymook has so many better accommodation options and I would recommend staying anywhere else!