Skanes Sérail

Welcomed with a drink and someone took our cases to our rooms Then it all went Down hill from then Room was described by the receptionist the best room in the hotel Mattresses were so uncomfortable could feel every spring, dirty Mattress protectors Sheets/ towels were meant to be white they were yellow as they were so old, one even had blood on. Rugs down each side of bed were dirty and had hair all over them. Bathroom didn't have attachment for the shower head to hold to, the bath had been resiliconed around the edge serval times and they dirt sat in top cracked tiles & floor tiles. The place smelt like sewage. No Air-Con as they turned it off apparently Restaurant One Row of food, spaghetti bolognaise Every night, Fish with there Eyes still in, some mince slop Some sort of Potatoes & chicken kebab meat with Breads Desserts same 5 cakes every night & day fruit Apple or orange Plates wasn't washed properly still had grease on and all chipped Bar had plastic cups and was collected from tables stacked together and run under the water. Female toilet had a bucket/ Bin in the middle of the room as there was a leak from the ceiling. We had to buy new bedding, sheets & pillow cases & cups to drink out & food Nothing to do within the hotel, in rainy days everyone sat in the lobby looking miserable( and I don't blame them) This place was the pitts reminded me off a YMCA Hostel LOVE HOLIDAYS shame on you for advising this hotel. Maybe you need to do your research before advising again. Also the staff members beg u to make a good review and the entertainment Guy wanted us to do it in front of him.

Very good entertainment friendly and good with little ones food is good and weather lovely. Music was good and lively. All friendly and welcoming definitely would recommend. All staff happy and willing to help. Animation team very friendly

Comfortable bed and welcoming atmosphere friendly staff that made a quiet season much more enjoyable. Food selection was very good, even for picky eaters. The drinks selection was good with staff getting to know you very quickly which made service much better

The hotel is beautiful and the staff are helpful. Especially the entertainment team. Smile and Hanin have been great and helped us with everything we have needed. Everyone is very attentive and look after us well. We all felt very safe in the hotel.

Was a little disappointed to begin with but as time went on it grew on me. Great staff are great though. Food could be a bit better. Could advertise the dates of the seasons as I didn’t know we came out of season and nothing open. Room was comfortable and clean but could do with a kettle, tea and coffee.