Royal Thalassa Monastir

Excellent

Hotel staff in all areas were super helpful! Attended to all needs. The Animation team in particular did a great job keeping everyone laughing and on a high during the less sunny days. And evening entertainment was a good laugh always getting the guests involved. Big shout out to Momo, Tony, Amine. Nino and the professional dancer Yessine!

I have been disgusted by this hotel. Our troubles started with the room. One torn lamp shade, the other stained and rusty, the bed not made properly, just pulled up, sheet not tucked in, it wasn't even to the top of the bed. I had what appeared to be a fanta stain on my sheet. Sadly, i didn't notice it straight away. It was changed as soon as i noticed it as i pulled all the top bedding off so she could see it. That was how it was on arrival! No plug in the sink, no plug in the bath, shower curtain had black mould growing on them. We've had to ask for water for the room ( on more than one occasion). We've been left with no toilet rolls even though we requested them twice, with no coffee and sugar left. Our cleaner was useless, I'm not sure she knew how to clean when she did bother to show. We left our filthy towels (filthy From wiping table and chairs on patio) on the floor for changing. They were still there when we got back to our room even though she had been in. The bottom bed sheet was never smoothed out. She just pulled the cover up and threw the pillow up to the headboard. The fridge was filthy with dirty fingerprints and grime on the door. Not just one part, the whole fridge front was dirty, indicating to me this had never been cleaned. Our bin was overflowing with rubbish, she forgot to empty it, the next day she didn't turn up. The floor was only swept and mopped once, and that only happened because I complained to guest relations about the standard of things. The hotel had run out of pool towels on our first day. We had no choice but to go without. I only drink coffee and water. The coffee was always tepid and only half a cup full out of a machine where often the powdered milk would run out, so by the time you realised , you would have to queue again. There have been other issues with this 5-star hotel, but I think I've made my point. None of these are serious issues on their own. However, very serious when the standard is consistently bad. We are fortunate enough to take a few holidays a year now, so we will get over this one. I just don't want any family to save and work hard to end up disappointed and let down as we have been. I have taken lots of pictures in case I am asked for proof.

What a lovely time we had . I wouldn't rate this a 5 star tho. 4 star at the push. Seems like they were just getting ready for the season to start as they were painting and repairing. No bar or buffet is open at the beach yet. The first impression was very good. We were greeted at the reception area. Seated down to fill in some paperwork and offered fresh orange juice. Then we were taken to the restaurant for lunch. After lunch we went back to the reception and were taken to our room. We booked a garden view room but upon arrival were upgraded for free to sea view. The room was spacious, comfortable bed, smart TV. Our cleaning lady Hela was lovely! . Food was good. WiFi worked great (even when a far distance from the hotel in the sea). Entertainment was lacking.... A few nights there was a single singer who was just reading lyrics from her iPad and she couldn't sing very well (so get ready that you will need some drinks to survive this lol). The guitarist, violinist and singer with piano were lovely and nice to listen to. Big thank you to the animation team. The staff is what made our stay such a great time. Pool bar guys, indoor bar guys (we liked these the most), restaurant guys, cleaners, staff at the reception, towel guys ... Lovely people. The location is not the best as there's literally nothing outside the hotel. But it's a short ride by train or taxi to Monastir and Sousse. There is a small local airport very close by but it was no issue at all (we've seen a few planes but it was noisy only for a minute or two). This was a package holiday on the cheaper side and we read reviews after we booked which made us a bit nervous. What a relief that we had only a positive experience. Nice week away enjoying drinks in the sun.

Absolutely loved our stay—what truly made the experience outstanding was the staff. From the moment we arrived, everyone was incredibly welcoming, warm, and professional. They made us feel right at home. The team was also impressively efficient—check-in and check-out were a breeze, and any request we had was handled promptly and with a smile. You can tell they genuinely care about their guests. Exceptional service all around!