Guest User
January 31, 2023
I had booked this stay for a trip to Greece which I could not do due to the covid. Just outside the free cancellation days, I contact the hotel through Booking to ask for an agreement and not lose all the money (even though I knew that I could still lose it all). Let's say that I would have liked to have a simple feedback from them. Days go by and I get no response. The day before the booking, Booking calls me and asks me how I had agreed with the structure, I reply that I have never heard from her and the operator tells me that he will contact her. After a while he calls me back telling me that they had to wait for a response from the manager from the facility. Obviously no answer ... On the day of the overnight stay, an automatic message arrives from the structure asking me when I would arrive. I infuriated for having told them several times that I cannot go due to a positive test at Covid, I get back in touch with them. No reply. Booking sends me the investigation for non-attendance obviously. Today they charge all room costs. In summary: they NEVER answered me, they had several days before Easter to resell the room but they didn't even try, they never talked to Booking and in any case they deducted all the money from me.
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