The Prime Energize

This hotel was great and will be definitely coming again. 5th floor terrace room are great 👍 👌 ⁹

2nd visit to The Prime for a weeks stay last week in March. Lovely hotel with a change at breakfast time, no need to book a 45 minute slot and check in was super quick this time. €7 euro tourist tax per person for the week paid at check out this time. Breakfast was excellent as it was on our last visit 2 years ago. The favour real orange machine and granola were still on the menu. The breakfast team were super busy as always, they were working very hard. Cocktails were excellent. The Cocktail of the week was Vanilla Souflee ( coffee based) €7 and was superb. Also tried the Bahamma and Bloody killer (€10). Bloody killer was my favourite out of those 2. Fantastic attention to detail from the bar staff when making the cocktails. They really make them from scratch and are well worth trying. Housekeeping was excellent, room cleaned daily. Thank you. Only issue which was out of hotels control was a burst pipe repairs on 2 days. There was abit of mis-communication between Jet2 rep and Maria at Reception. We got a text from jet2 saying if water was still off, we could collect a bottle of water from reception. When we returned from day out , we asked if water was still off (2:30pm) and was told it was, so requested a bottle of water. Reception directed us to the bar and the bar redirected us to Reception. Reception said they had spoke with Marc the rep and there was no bottled water. There was no suggestion to even buy some. It would have been good to have had some complimentary water available for tea / coffee and A quick wash of hands in this situation , especially on the Saturday as the water had been off from mid morning till 16:42pm. That was disappointing as due to the text I anticipated we could easily pick up a small bottle on way up to the room and no need to pop to the supermarket. In Uk our water companies would ensure bottled water was dropped at residents/premises. Overall the prime is excellent and the staff work really hard to generally ensure a good hotel vibe.

My husband and I loved this hotel, and we highly recommend it. Absolutely spotless, room cleaned every day and towels replaced. Staff are friendly and helpful. We went for 10 days B&B, the food was lovely, however, could have been warmer. The waiters will heat it if you ask. They will also make you an omelette or poached egg on request. The rooftop pool is a beautiful place to relax, however, would probably not visit in the high season as it is a small sunbathing area with not very many beds. We were lucky enough to get one every day. Would advise to go at 10am when it opens. The prices at the snack bar were a bit expensive (9 euros for a Toastie), outside you can buy one for approx 5 euros. The room was spacious with plenty of wardrobe space. The beds and pillows we so comfy. The bedsheets were crispy white as were the towels. The safe was free and the Wi fi excellent. The air con was also very good. The location is fab as there are plenty of restaurants and bars nearby. I recommend the Maya restaurant, a 5 minute walk from the hotel, 3 course delicious meal for 14.50 euros including a glass of wine. The huge beautiful sandy beach is a 5 minute walk away. Would definitely return. Thank you Prime Energise for lovely relaxng holiday.

The room facilities were satisfactory. They were comfortable, clean and relatively quiet. The cleaning staff were excellent. Very friendly and accommodating, particularly the lady who was on duty week commencing 9 March (then she had time off for her birthday). She was so lovely, warm and friendly. In general, I did not find the dining staff so welcoming. There was one chap who was there in the mornings (he wore glasses and had curely hair who was very pleasant). I didn't particularly like going to the dining room and did not feel particularly welcome. The housekeeping staff could teach them some warmth and that a smile goes a long way. I preferred not to use the restaurant for this reason. The food was fairly good the couple of times I ate there. I had an excellent massage with Imes. I hope she is paid well as she is very thorough. I'm am not sure how may people are allowed to use the spa at any one time. I had booked a spot from 5 pm to 6 pm and it was overrun with a large group of couples. Perhaps they should have had it solely for their use rather than letting anyone else in at that time since they had taken over the facilities. No staff member was in sight. It is a shame, and very unusual, that there is no separate bar or lounge facilities for guests. Particularly when the weather is not good, it would be appropriate to enable guests to relax in a less formal setting than the dining area. The food offering is quite good. I don't eat meat but was able to find a variety of food that suited. There is always someone at reception to assist which is helpful.