Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort

Had to pay over $400 US when checked in which was unexpected. Did not have good service at the steak house and food was no good. Enjoyed the Japanese cuisine though. Will not stay here again as service was terrible.

From the service upon entering from the Bell Man Silvester to the attentive housekeeper and front desk checkin, our stay was amazing even though it was short. I will be back for our family reunion.

Overall nice hotel, despite the day of arrival I requested a double bed in bedroom had to be moved to a new room. Requested birthday decor in room they said they ran out of balloons. I’ve stayed in hotels before and they asked me did I want decorations for my birthday. I wasn’t able to make reservations I asked upon arrival how do we reserve I was told to scan the QR code for reservations and activities. I was not able to call out for room service but was given a different code to dial after complaint.

I had a terrible experience with the reservation department. I booked a stay here June 8-11 for my brothers wedding. During flight check in, I realized my passport had expired a month ago and unable to fly out. I and ******* called and sent numerous emails before check in, pleading for a refund or a waiver on this expensive stay that I was unable to enjoy. Phones just rang, and emails without reply’s. The lady in reservations was extremely rude, and refused to connect me with management or info to corporate and stating my emails were sent after check in time which was a lie! Very unacceptable and heart breaking. Not only did I miss the wedding, I am out $700. Very disappointing

There are two properties with no clear distinction of the border Adults from blue waters cannot go over Hideaway side but Hideaway guests can come and dine and party on blue waters side. Do not make the mistake on relaxing as an adult on the Hideaway side. This is not communicated at check in. You will find yourself in confrontation with staff. Beautiful property. Great tasting food. Room is average, 3 star rating.

We were not impressed with the food and how reservations were made for the restaurants. Staff kept redirecting us back to an app that didn't work and seemed inconvenienced when we asked for help. This was the first of many all inclusive that left me feeling negative about the food in general. There were some really great bartenders and servers and also some really terrible bartenders and servers. Overall, we really enjoyed the property and our 8 year old really enjoyed all there was to offer. The kid friendly games and nightlife made up for the poor experience(s) above.