Apartments Stella Plava Laguna

It´s a big resort situated along the coastline with some nice coves and restaurants and pools next to the sea. Unfortunately our experience from two apartments at the facility is that the standard is low, for a four star facility embarrassing. Our reservations were made using one of the online services just an hour before reaching the facility. We choose the option to pay at the hotel to be able to check it out before deciding whether to stay or not but missed the fine print that the local resort policy could limit the possibility to cancel. We arrived around dinnertime and could not inspect the property properly since the maid was cleaning the room for our arrival but the general impression was an apartment block and apartment in poor condition in need of a renovation. We tried to cancel our reservation but were not allowed to due to the local hotel policy which stated that we had to pay for a minimum of one night. They offered us a different apartment which was better but also a lot more expensive and from our expertise still grossly overpriced comparing with other resorts we had visited in Italy, Croatia, Austria, Germany and Sweden the previous weeks. Since we weren’t allowed to cancel our reservation we choose to stay the one night we were obligated to but cancelled the remaining three nights via the online booking site. Coming back at 10pm after dinner we realized that the apartment was in even worse condition than what we saw at first glance – we had no hot water, a latch with electric wiring was hanging out from hot water tank and the bathroom was torn with tiles, toilet and shower cabin partly broken and better fit for a budget youth hostel. The room felt dirty but was slightly better than the bathroom but still clearly substandard from our previous and present experience with other hotels in the region. At check-out I mentioned my disappointment with the facility and exemplified it with some taken from the bathroom. I was passed on to the quality program manager who were very forthcoming and interested in my photos and asked me to send them to her. To my positive surprise she offered to compensate us for our stay, we just had to use the online site as a middle hand for some reason. This was easier said than done but after returning home after a few weeks I found the right channels to make a formal complaint via the booking site. Now it turns out that this was a misunderstanding – they never offered to compensate us. From my point of view this is hard to believe, especially considering that I was told that I had to contact the booking site for a formal complaint but who knows, human communication if full of misunderstandings, maybe it was an misunderstanding from my part. This, however, doesn’t change the fact that this hotel, based on the two rooms we got to see, was by far the most overcharged facility and room during our trip.

I got served raw chicken in a restaurant in the premisses and complained about this at the reception. They didnt care, the Security boy even told me to leave! I want to warn everyone Stella Maris Umag does not care about you or your kids Health.

Latin dance was wonderful! Really nice and kind coach. She says and shows how to do all of the moves what is excellent. Addictionally there werw so much positive feelings in the atmosphere. I hope there will be much more people who will want to enjoy and see on theirs eyes how unforgetable expirience they can go threw on. :D