Hotel Heliconia - Monteverde

Tony and Dillon were great and took good care of us during our stay. Awesome property with views of monteverde. The checkin and checkout was seamless. Restaurant was open during christmas with breakfast included. Will visit again. Thanks.

This unique property at one time would have been 4.5 to 5 star. Now 20 or 30 years later it is in need of upgrading. Rooms are clean and very adequate. We enjoyed our stay here very much, very close to restaurants and a small market store. Trail at the top of the property was well worth the walk

It was pretty good, everything was nice and the housekeeping kept the room tidy. However my only complaint is the bugs and NO AC. AAAAAADSSDWHWJJWWJAHAKAOWWHWHSNJWWKKWKWKWJWJWJWWWJUEUUUUSUSISJJWJAJSJWJWJWJWHWHWHQIKWJWNWNWNWJQHWHH

This hotel is awesome!! The rooms are so clean and beautiful! The beds are huge and the view is amazing! Would 100% recommend to anyone checking out Monteverde! We came with a school trip and they were so accommodating! Not to mention the amazing food and service we got to experience

Friends, be warned! What I am recounting here is nothing but the truth and nothing has been distorted/exaggerated. My extremely poor opinion of this hotel is not based off one event, but a series of experiences around this place. Immediately upon arrival, we noticed that neither the Wifi nor the phone was working. There was no way to contact the front reception! The reception was a steep climb from the room, and I undertook at least 3 painful walks up and down to ask for a medley of different things that are standard to any half-decent accommodation, but were missing (coffee pods, then condiments, towels etc.). When we tried to shower, the glass door came unhinged, and we were scared that the entire glass pane may fall out and smash inside, hurting the occupant. We gingerly managed to shower, but then noticed that the water would not drain. There was an inch of stagnant soap water by the time we all finished. Gross! We complained about everything, they sent someone to fix the drainage, but did not do it right, and the same problem persisted for the following day. They said Wifi cannot be fixed since the technician is not around, so it would only be the following morning. Since we were completely cut off from the world (and the kids needed Wifi for their entertainment), we had to turn on our mobile roaming, incurring $12 per person. We went out for our adventure activities the following day, and when we returned, once again, they left us just 2 small coffee pods and no condiments. There were also only 3 towels when they knew we were 4 occupants in the room. They supposedly called in the Wifi technician, and said they fixed it, but it didn’t work. We called the front line manager to our room and he acknowledged that there was no Wifi. They did fix the drainage, but left the bathroom completely dirty and unusable for that day (the guy came in from the outside, with his soiled boots and messed the entire bathroom up). The following morning, when we went in for breakfast, there was no bread. They had also not labelled the food properly. I'm a vegetarian, and I ended up eating a piece of sausage because the guy said it’s all "Plantains". By this time my anger had grown into resentment, and affected my overall disposition towards our vacation. I was also VERY fed up of their nickel and diming, asking $ for everything (extra coffee pods). When I asked the front desk about what they can do to set all this right, they said "nothing"….the standard "sorry for the inconvenience, we know it is frustrating.." excuse. Folks, Costa Rica is an BEAUTIFUL Country with an AMAZING biodiversity in the cloud forest, and very friendly, welcoming and warm locals. Do NOT let this hopeless place rob you of the Pure Joys of vacationing there. By the time we finished I was seething in anger, and it had completely ruined the purpose of why I had gone there in the first place - to experience the pure wilderness, adventures of ziplining/white water rafting, etc. Please do

Excellent hotel excellent staff good rooms ( no AC or heater but I guess it’s not needed because of monte verde weather ). Loved the stay and highly recommend to anyone visiting either families or couples or single friends. There suite is just amazing and is like a villa has multiple rooms ( 3 including a living room where you can party ). Other rooms are also very good with clean facilities