Le Maje Hostel

The location is excellent. It is very close to the Sant Roque station, which is the central station of the city. It is located in the old area very close to the tourist attractions. Good service. It is a hostel opened a month ago. How to improve I would suggest that there be more showers outside the rooms, it can be annoying for the other guests if they use it if they are resting. The tram also passes nearby so bring earplugs.

I book through *********** a female dormitory room and am assigned a bed in a male dormitory room. They don't inform you (due to occupation or whatever of the error until I realized it myself). What a deception: we don't tell him to see if it works! They do not respect the client's preferences in this aspect (which I unfortunately experienced). They don't care if your privacy is violated or if you feel uncomfortable. I reported it to the Reception immediately but, with a "sorry", I don't know how to solve things. They also do not offer you alternatives and/or compensation for the serious mistake committed. I look for the customer service area on ***********'s website and of course, 24 hours later, they tell you that they are going to contact the establishment and time passes and they don't do anything either. Normally, they have your money and they don't care at all about the client themselves. How unpleasant it has been! What unrest! This is how they go about offering services and giving the opposite. The hostel zero compensation. ***********, does not offer either! A very bad experience.