SureStay by Best Western Morgan Hill

The hotel was undergoing renovation, so we got a bargain on our rooms as there was apparently 'no furniture' other than the bed. However, there was a side table, TV, fridge and microwave, so it was perfectly adequate for what we needed for one night. The rooms were clean and very comfortable. The staff were friendly and honest and open about the renovation.

Well well well. I wasn’t going to leave a review, I was just going to let this issue be, but the disrespectful asian owner decided to take it upon him self to call me a liar and scream at me. So here we go. Upon checking into the hotel we were first locked out and had to sit in the cold until someone finally opened the door to check us in(the aforementioned Asian male, who is one of the mangers/owners). After checking us into our “deluxe jacuzzi room” we proceeded to go to our room and upon entering OMG, first the moldy smell of the room was bad but whatever it was bearable for one night. We then go to the bathroom as we had a long train ride and there quite literally was an infestation of bugs and ants all over.**( I have pictures AND video evidence of this, but as far as I can see I can’t post them here. But if ANYONE would like to see them I will be posting them on my yelp review and ********** review cause I KNOW the racist owner is going to come on here and say im lying, so that is why I will include pictures, videos, as well as the information from my iPhone pictures showing my geographic location and time for the pictures so he can’t deny this happened)**** BUT WAIT IT GETS BETTER. So after seeing the infestation we packed up and went to the front desk. We KINDLY and politely informed him that we will not be staying the night as we found bugs in our room. The manager said “oh that’s fine I’ll get you another room” I replied, “no thank you. My wife wants to stay elsewhere. Thank you very much though. Have a good night” and we walked outside to wait for our Uber. After roughly 5 min wait the manager then came outside and proceeded to yell at me saying “I check the room, there no bugs”, I said sir, I have videos of it, I have zero reason to lie. The manager then said “let me see it” , I then Proceeded to show the man the video, and after it finished he said, and I can’t make this up lol “that’s no bugs, that’s just ants!” 😑I said sir, “ants are bugs” he then responded with, “yea but it’s just ants they don’t bite” ,😑 I then said “sir you’re missing the point, me and my wife paid for a room with no bugs, so again we will be staying else where”, he then went back inside and locked the door. I thought this situation was over…..nope lol I was wrong. 2 minutes later he then comes outside screaming and yelling saying “YOU LIAR! YOU LIE!! THERE NO BUGS!!LIAR!!” , I still stayed calm and said “ sir I showed you video, lol I’m not lying. We were nice and respectful and said we were just going to stay elsewhere” , he just kept screaming and then went inside and then came back out again and started screaming again calling us liars. We walked away and waited for our ride in the rain by the road. We contacted ********** and they tried to contact the hotel. The hotel REFUSED to acknowledge the incident happened and thus refused to refund us. But that’s why my family uses third party booking apps, because guess what, we still got our refund THROUGH hotels