Sol Cayo Coco

The Sol Cayo Coco resort impresses guests with its clean facilities, spacious rooms, and attentive staff. Its prime beachfront location and exceptional service make it ideal for a relaxing getaway.

First of all the staff here are the best and most wonderful people you will ever meet. They will do anything in their power for you. The beaches are stunning and the pool is immaculate. The resort is very clean. The tropical drinks are excellent. Now for the rest. We were three couples, one had to change their room because the plugs and the safe did not work, also the toilet wouldn’t flush. Everything worked in their new room except they had to add water to the toilet to make it flush. In our room everything worked, although the safe had its finicky days when it took a long time to open. The glass sliding door was so hard to open that I couldn’t manage to ever open it. When we turned on our air conditioner the first night it leaked so much water throughout the night from the ceiling that my husbands clothes were soaking wet and the floor was soaked. He had to wring them out in the sink and hang them on the balcony to dry. There are no drawers for your clothes, only two shelves in the hallway to the bathroom. After that we kept them in our suitcases. We always had water to drink and honestly the beds were very comfortable. We have been to Cuba 15 times and the food here for the most part was limited and just not good. Undercooked chicken was served to me three times so I gave up on that. You basically ate because you have to eat but it just was not up to par at all. Now I will tell you why the five stars. We went to a welcome cocktail party for Canadians. After the entertainment they handed the microphone to a lady tourist who literally pleaded with us to not write anything bad about this hotel on trip advisor or facebook or any other media outlet. They have come here 25 times and asked everyone to give the hotel 5 stars to keep it open. I feel this is unfair to future tourists who are robbed of making an informed decision on which resort to book. This resort could be a gem if the Melia chain would fix it up. The gym was closed for the entire 2 weeks we were there, the jacuzzi wasn’t working etc. etc. Well there is the truth about this hotel now you know.