IFA Altamarena by Lopesan Hotels

Great value for money. Staff were extremely helpful and friendly and entire hotel and room were maintained to a very high standard, very clean! Food was very typical for all inclusive resort. However, very limited vegetarian options. Also, the description labels for the dishes were a little vague e.g. “tagliatelle nature”, would be super helpful if they could add a little green ‘v’ or something similar to the labels to make it clear which options are suitable for vegetarians. One of the nights, there was very loud music playing until 5.30am, staff were very apologetic about this but as it was coming from the nightclub across the street, and it was the weekend, there was nothing they could do. Luckily, it was only one sleepless night we had, I would recommend that you ask for a sea-facing room to avoid this! Despite the negatives, we had a lovely time here.

Great location , but road facing rooms occasionally very noisy. Good food and drinks. Our group loved the self serve beer , wines,soft drinks and coffee / tea in restaurant and bars . Great staff Very clean and tidy . One small gripe , no thermostatic showers in this quality hotel . Would recommend.

Food hygiene needs to be addressed. Dont expect gourmet food when going all-inclusive but food served was awful and at times inedible. Undercooked/overcooked meats, ungloved hands touching food,no allergy labels, fresh food put on top of food displayed for hours. Health/safety re food below standard. Staff work extremely hard. Perhaps a review of training may help? While hotel is dated bedrooms were cleaned daily....well done housekeeping much appreciated. Hotel location perfect.

I highly recommend this hotel to anyone who is wondering. During my stay at the hotel I was very pleased with the service. The staff was polite, helpful and always ready to help. The atmosphere in the hotel was friendly and comfortable, which made my stay really enjoyable. Great food and evening animations. The room we got is in a very quiet place. I highly recommend it.

Firstly I will start by why I give this hotel 2 stars. The location to the beach is perfect, the pools are clean. The reception staff are really great. But.... The restaurant is horrible. It's like a canteen, breakfast was always cold, juice machines watered down, stressy staff, and when we complained we got the cook shouting at us, whilst she touched the food with her bare palm to check if it was cold and took handfuls of food back to the kitchen that were the coldest. You had to hung down bowls, cutlery and glasses as they were not replenished regularly. I'm gluten free and told them, I was told wait 5 minutes and handed a plate of dry biscuits. Really odd. No food had allergy markers on, and no guidance was given eveb when asked. We then complained to the assistant manager and he said it ok for her to touch the food like this as she washes her hands, absolutely grim. He also basically called us liars regarding cold food and said its OK for food to sit for several hours without it gaining bacteria. The lunch and dinner choices were limited too. Rooms were comfortable but definitely not 4 star, very dated. Lots of the areas needed refurbishment. Also I think the food was catered to Germans as we were the only English people here, and seemed to be older couples not good for a family. The snack at the snack bar were just left for hours and looked really unappealing too. Drinks were fine, bar staff good. The attitude of the assistant manager was appalling, he was sarcastic and very unapologetic. Definitely would never go back here.

Hotel was in excellent. However when booking we advised Hotel we had one person in our party lactose intolerant and another gluten intolerant. They said they would cater for this. No desserts catering for these dietary needs and gluten pasta and soup dished up one night for gluten free meal. Food was terrible. Also bare wires connection on air hockey. Reported this, nothing done about it.