I often stay in hotels on business trips, and this time can be said to be the worst stay experience I have ever had. First of all, I contacted the hotel by phone in advance to see if parking is convenient. The hotel told me that parking is very convenient, but when I arrived at the hotel entrance, I saw that the parking lot in the hotel was already closed. The parking lot was so full that we couldn't even enter. I immediately got off the car and went to the front desk to communicate. The front desk asked me to find a security guard. The security guard said that the parking lot was full and there was no way to park. I had to think of a way by myself. I was staying at the hotel and couldn't park, so we were asked to find a way by ourselves. Besides, They communicated in advance, and the first point made us very uncomfortable; secondly, when checking in, I asked if our reservation included breakfast. The front desk said it did not include breakfast. We asked how much the breakfast price was per person, and the front desk told us that it was not in the main building. There is a building next to the building. There is no breakfast in the building next to it. Only the building at the front desk has breakfast. Is this a different treatment? Or there are other management problems such as unskilled business; thirdly, when I checked into the room, I found that it was very different from the online booking situation. The tables, chairs and benches were very dirty, the air conditioner could not be used, the plug fell vertically, and there was no socket hole. I immediately contacted the front desk, and the front desk asked the security guard When I came to handle it, the security guard said he needed a plugboard and asked to find it for me. After searching for several hours with no success, I finally returned to the hotel after dinner and found that the plugboard had not been brought over and there was no hot water in the room. It was a problem for two people to wash up. Should we contact the hotel lobby manager to discuss the matter ourselves? The hotel manager said that we would get a 20 yuan discount on check-out. Will your hotel send us away? Do I lack this? Then it was processed until almost early in the morning, which affected sleep and made the check-in experience extremely poor! ! ! Finally, the supplies of Kangba Hotel are also the logo of Yixing Hotel. Why should they be put on the website and passed off as inferior? The price of the hotel is not as good as the experience of a hotel. I think I was taken advantage of this time.
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