Swiss-Belinn Manyar

Clean, strategic location, nice staff.

there was a cockroach in my room 515 on the last night of my stay. i think because the carpet is too old and dirty.

I like location, near to every mall. Servise good. Have spa

First time in Surabaya . Very very terrible experience at Swiss Belinn hotel .  First night due to my flight delay I check in around 10pm and I get a last room ( in front of the room is emergency exit ) very bad feeling when I step in the room, I feel “something” inside . Request to change but reception inform full house. Midnight my room keep got water sound , flush water sound !  Second morning I request to change room , 8pm finish work bck to hotel told me full ? I’m like ***? I requested to change in the early morning. One round of battle , I manage to change room , the boy told he help me take my luggage from old room, after 10 min , luggage that they sent to me is not belong to me!!!! Where is my baggage? After half an hour, my baggage is back to my room and they told me found it at the other room ??!! I got so many question mark in my mind . 11pm , a boy keep knock my dooor and call Ibu ibu……in the morning , housekeeping come in without knocking the door at 928am ! Thanks god  that moment I’m done changing !  Third night : this is the worst night for me. Been awake by toilet water sound again ! But this time is different , I feel something not right and I’m so scared. I try to ignore , but I feel “someone” sit on the other side of my bed and I feel my blanket is grasp firmly to the left side（I slept at right side ) ! The following is 447 am someone knock my door again !  I on my light and dare not to sleep anymore !  Fourth night : no story as I only back to hotel at 2am , I leave at 6am to airport  Hotel location is really good , breakfast nice too .

I always liked Swiss Bel. SURABAYA Manyar can improve. Breakfast they were clearly shorthanded.。couldn't find staff when needed and also the food was cold and not replenished in timely manner. Was a disappointment . When i went to the pool in evening, it was occupied with big group of guys and it was clear i was not going to be able to even swim. It's a lap pool but I think many take it as s giant group jacuzzi. Again, no sign of stsff around. Otherwise nice bed and room is good size.

food is good, location is great, many restaurants nearby hotel