Guest User
October 21, 2024
I have booked a room in the hotel "mumbai metro - the executive hotel. This hotel has listed three rooms (named deluxe room) on make my trip. Guests have the option to choose either a king size bed or twin bed in each and every room. When i booked a room for me, i selected a deluxe room with breakfast and free cancellation and i also made a few special requests like twin beds (specially, early checking, elevator etc. The voucher of this booking shows standard room but this hotel doesn’t have any standard room listed on make my trip. How did the standard room get printed on my booking voucher? it is strange. Now, the staff of this hotel is refusing to provide me with a twin bed. He is asking for additional charges for the same. The booking voucher doesn’t have a description of specifical request made by me while booking. I am sure that mm t must have the complete information of my booking.