Guest User
September 29, 2024
i recently stayed at your hotel for the second time, and i must express my disappointment with my experience during this stay. While my first visit was pleasant and worthy of a 5-star rating, this time was quite the opposite. During my stay, i encountered several issues that need your urgent attention: 1. *room cleanliness: the room was dirty and had a strong unpleasant odor. There were visible stains on the bed sheets, and the overall state of cleanliness was far below acceptable standards. 2. *pest problem: i found large cockroaches in the room at night, which was extremely unsettling and unacceptable for any hotel environment. 3. *staff service: unfortunately, the service from the staff was not up to par. There seemed to be a lack of attention to detail and overall poor management of the facilities